Remote
Virtusa
In this role, the Lead ServiceNow Developer will be responsible for developing and maintaining the ServiceNow platform primarily within the SPM module, configuring and customizing the out of box system to meet the business needs, troubleshoot issues, and provide ongoing support to a variety of teams and individuals in a dynamic Agile environment.
The successful candidate will work closely with the ServiceNow Solutions Architect to design and implement requirements from the SPM Process Team, creating and maintaining integrations with other systems, Maintaining Service Catalog Items, configuring the Strategic Planning and Project Management workspaces, developing scripts and workflows, and increasing automation to make the business more efficient and effective through ServiceNow SPM.
For this position we are seeking a candidate with experience in implementing and supporting the SPM module, who can resolve complex technical problems while ensuring minimal disruption to the environment.
Job Specific Responsibilities:
- Have the ability to assist requesters in refining business requirement details to ensure the customers will be receiving functionality requested.
- Gain knowledge of our overall ServiceNow implementation to understand and identify cross platform impacts of changes or enhancements being requested.
- Design, develop, and implement SPM solutions including workflows, catalog items, workspaces, and integrations to meet complex business requirements
- Configure and customize the ServiceNow platform using javascript and ServiceNow APIs to extend capabilities and enhance user experience
- Design and implement workflows to support business needs and increase automation
- Develop and configure integrations between ServiceNow and other enterprise systems using integration spokes or custom APIs
- Work within the Agile methodology to develop, build and test alongside other developers to ensure the best product is delivered to requestors in a timely manner
- Work with implementation partners, or internal project teams to Implement new modules as business needs evolve
- Assist with regular ServiceNow version upgrades to ensure we remain compliant and supported by the vendor
Key Skills, Requirements and Competencies:
- Bachelor’s degree in information technology or a relevant technical field
- ServiceNow Certified Application Developer
- At least 4+ years experience working with the ServiceNow platform, specifically in the SPM module, and with good familiarity with ITSM, and the general ServiceNow platform
- Strong understanding of ITIL principles and practices
- Proficiency in JavaScript and ServiceNow API web services
- Proven experience with integrating ServiceNow with other applications
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
Neha Chaudhary |
