ServiceNow Developer
Hybrid – Charlotte, NC
Contract
What are the top 3 skills required for this role?
1. ServiceNow Development
2. REST/SOAP Integrations
3. ServiceNow ITSM, ITOM
Job Description/ Responsibilities
• Collaborate with a technical and business stakeholder to implement effective ServiceNow solutions.
• Development of new modules, functionalities, customizations, integrations, and workflow automations on the ServiceNow platform.
• Conduct thorough reviews of existing ServiceNow architecture, offering insightful recommendations for enhancements and improvements.
• Work closely with fellow developers and architects to ensure the timely and impeccable delivery of solutions.
• Participate in comprehensive code reviews, provide valuable input for refining business processes, and engage in rigorous problem analysis.
• Evaluate and research third-party software options, conducting meticulous feasibility studies to determine optimal integration solutions within the ServiceNow environment.
• Actively engage in daily stand-ups, sprint planning sessions, and retrospectives to meticulously plan, monitor, and execute development tasks.
• Offer on-call support, fostering collaboration and assisting fellow team members in overcoming challenges and impediments.
• Proactively identify and resolve technical issues and obstacles, maintaining a steadfast focus on continuous improvement.
• Provide expert assistance to multiple teams seeking to integrate their workflows into the ServiceNow platform.
• Employ your troubleshooting and debugging expertise to resolve complex issues within existing solutions.
• Contribute to the ongoing development and maintenance of comprehensive technical documentation.
• Stay at the forefront of ServiceNow's best practices, industry trends, and emerging functionality, ensuring the implementation of cutting-edge solutions.
Required skills:
• 5+ years of experience in designing and implementing successful ServiceNow solutions, including customizations, integrations, and workflow automations.
• Extensive experience with ServiceNow architecture, development, and administration.
• Expertise in leveraging Flow Designer and legacy workflow editor to create intuitive and user-friendly automated workflows.
• Extensive experience with the ServiceNow Integration Hub and proficiently integrating diverse applications.
• In-depth knowledge of ServiceNow Discovery and CMDB (Configuration Management Database), enabling accurate and comprehensive mapping of IT assets and infrastructure.
• Proficiency in the Vulnerability Response module would be considered a valuable asset.
• Strong understanding of creating and implementing efficient business rules, client scripts, script includes, UI policies, UI Actions etc.
• Solid grasp of Access Control Lists (ACLs), effectively defining and enforcing data access restrictions to ensure data security and compliance.
• Experience in designing and consuming RESTful web services within the ServiceNow environment, enabling seamless integrations with external systems and services.
• Familiarity with advanced ServiceNow features such as Service Portal and Virtual Agent, empowering end-users with self-service capabilities and AI-powered assistance.
• Proven ability to troubleshoot and debug technical issues across the ServiceNow platform, utilizing a systematic approach to identify root causes and implement effective solutions.
• Proven track record in application development on the ServiceNow platform, including designing, coding, testing, and deploying custom applications.
• Extensive experience in providing Level 1 and Level 2 support for ServiceNow applications, adeptly resolving user issues, troubleshooting technical problems, and ensuring smooth day-to-day operation of the platform.
• Proficient in Agile and ITIL methodologies, with a strong understanding of SDLC processes.
• Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders, translating complex requirements into tangible solutions.
• Strong problem-solving skills, with a keen attention to detail and a proactive mindset.
• Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical audiences.
• Ability managing multiple priorities with professionalism and efficiency.
• ServiceNow Admin and Developer certification(s) preferred.
• Continuous learning mindset, staying up-to-date with the latest advancements in the ServiceNow ecosystem.
Thanks
Yogeshsharma K,
Reveille Technologies, Inc
yogesh@reveilletechnologies.com
Direct Number :+1(704) 200-2124
LinkedIn ID: https://www.linkedin.com/in/yogesh-sharma-015b13219/
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