Role: Service Delivery Manager (Production Support)
Location: Atlanta, GA (Onsite)
Duration: Contract
Job Description:
- 12+ years of experience in IT service delivery or production support, with at least 5+ years in a leadership role.
- Proven track record of managing large-scale production support environments
- Strong knowledge and experience in APIs, Cloud, Kubernetes
- Telco experience
- Experience managing globally distributed teams of 100+ FTEs
- Strong understanding of ITIL framework (ITIL certification preferred)
- Demonstrated experience in stakeholder management, service governance, and delivery metrics
- Excellent problem-solving, communication, and organizational skill
- Strong analytical mindset with ability to leverage data for decision-making
- Experience in Agile/DevOps environments is a plus.
Sai kumar | Senior Technical Recruiter
—
