Position Title Senior Contact Center Engineer
Location Cleveland, OH/ Columbus, OH, Pittsburgh, PA and Amherst, NY – Hybrid – Day one onsite.
Skills Senior Contact Center Engineer with Node JS exp and Google technologies exp
Job Description
JD : Full Stack Voice senior engineer/Senior Contact Center Engineer:
• Strong proficiency in Node.js, JavaScript, and modern frameworks.
• Expertise in Google Dialog flow or similar platforms, Voice Bot and Chatbot development, and GCP services.
• Proven experience in Contact Center technologies and integrations.
• Solid understanding of microservices architecture, APIs, and cloud-native design.
• Experience in the finance industry (preferred).
• Excellent problem-solving, communication, and leadership skills.
• Knowledge of CI/CD pipelines, containerization (Docker/Kubernetes), and DevOps practices.
• Familiarity with Agile methodologies and enterprise-scale deployments.
Contact Information
Email: santhosh.n@nityo.com
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