Scrum Master
We are seeking an experienced Scrum Master to lead Agile delivery for high-impact initiatives in our credit card and lending platforms. You will coach cross-functional teams building and enhancing consumer credit products, digital lending experiences, origination systems, account management tools, risk & compliance workflows, payment processing, and fraud prevention features. In this role, you will serve as a servant leader, championing Scrum practices while navigating the complexities of regulated financial services environmentsincluding strict compliance, risk management, audit requirements, and tight release cadences.Key Responsibilities
Facilitate all core Scrum events (Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives) for one or more teams delivering credit card and/or lending capabilities
Remove impediments and protect the team from external distractions, especially in areas involving regulatory dependencies, compliance reviews, and third-party integrations (e.g., credit bureaus, payment networks, core banking systems)
Coach team members, Product Owners, and stakeholders on Agile/Scrum principles, fostering continuous improvement in velocity, quality, and predictability
Partner closely with Product Owners to refine and prioritize backlogs that include complex lending rules, credit decision engines, pricing models, collections workflows, and customer onboarding journeys
Promote transparency through effective metrics (burndown charts, velocity trends, cycle time) while ensuring delivery aligns with financial services governance and risk controls
Facilitate cross-team collaboration in scaled environments (SAFe, LeSS, or custom), managing dependencies between credit risk, fraud, compliance, legal, and core engineering teams
Drive adoption of engineering best practices (CI/CD, automated testing, shift-left security/compliance) within a heavily regulated domain
Identify and champion process improvements that balance speed-to-market with regulatory and risk requirements
Support organizational Agile maturity by mentoring junior Scrum Masters or new teams transitioning to Agile
Required Qualifications & Experience
10+ years of experience as a Scrum Master (or equivalent Agile leadership role)
Proven track record as Scrum Master on credit card, consumer lending, personal loans, point-of-sale financing, BNPL (Buy Now Pay Later), or related financial services products
Deep understanding of financial services domain challenges: regulatory compliance (FCRA, TCPA, GLBA, CCPA, OCC/Fed guidelines), credit decisioning, risk scoring, fraud detection, KYC/AML, PCI-DSS, and data privacy
Certified ScrumMaster (CSM), Professional Scrum Master (PSM I/II), or equivalent (SAFe Agilist / SAFe Scrum Master preferred)
Experience working in scaled Agile environments (SAFe, LeSS, Nexus) in banking/fintech preferred
Strong facilitation, coaching, and conflict resolution skills with the ability to influence without authority
Excellent communication skills able to translate between technical teams and business/regulatory stakeholders
Preferred Qualifications
Experience with credit bureau integrations (Experian, Equifax, TransUnion), lending origination platforms (e.g., Temenos, Finastra, nCino, custom-built), or payment rails (Visa, Mastercard, ACH, RTP)
Familiarity with tools commonly used in financial services Agile delivery: Jira, Confluence, Azure DevOps, Miro/Mural, Tableau for metrics
Background in DevSecOps or compliance-by-design approaches in regulated environments
Previous experience in credit risk, underwriting automation, or collections modernization projects
Contact Information
Email: akshay@linktms.com
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