Salesforce Functional Analyst 12 months – Remote

Note: Higher Ed experience is required

Job Title: Lead Salesforce Functional Analyst

Duration: 6-12 months

Physical Location: Chicago (Mostly offsite Telework (90%), Onsite(10%) )

Job Description

The Lead Functional Analyst should understand the business requirements to facilitate discussions/configuration related to Call Center and provide their expert input for the Salesforce CRM implementation project scheduled for an approximate Fall 2025 Go-Live and beyond. Our goal is to implement a high-volume contact center, including chat and incoming calls

Required Skills

• Higher Ed experience is required
• Salesforce certification is required (Admin)
• Must have Salesforce experience (Service Cloud/Call Center)
• Must have at least 3 years total as a functional lead and worked on 2 or more Salesforce projects

Regards,

Vishnu SP, Sr Recruitment Manager

Spruce Technology, Inc. 

1149 Bloomfield Ave. Clifton, NJ  07012

vpathinti@sprucetech.com | www.sprucetech.com