Remote Role:- IVR Architect / M365 architect

IVR Architect with M 365

REMOTE

Contract 10 Months

3 weeks Joining Timeline

 

 Define and drive the solution architecture for migrating IVR/VXML applications to cloud-native conversational AI platforms (e.g., Dynamics 365 Contact Center, Google Dialogflow CX, Kore.ai, Amazon Lex).

· Design and implement reusable IVR components (e.g., authentication, error handling, prompt management) to streamline development and ensure consistency across voice applications.

· Develop and maintain a modular IVR component library to support scalable and maintainable conversational flows.

· Lead architecture design sessions and create high-level and detailed architecture diagrams.

· Establish governance for development, deployment, and monitoring of conversational AI solutions.

· Guide development teams on best practices for scalability, performance, and security.