Remote Opportunity: ServiceNow Solution Architect

  Hello All,    Hope you are doing great!!  Please go through the job description and let me know your interest.    Job Title: ServiceNow Solution Architect  Work Location: Atlanta, GA/Remote   Duration: 6+ Months     Job description:  We are seeking an experienced ServiceNow Solution Architect who will lead the end-to-end design and implementation of ServiceNow solutions across various modules. The ideal candidate will also take on partial Business Analyst responsibilities — including stakeholder engagement, requirement elicitation, documentation, and ensuring alignment between the business objectives and technical implementation.  This is a hybrid role that requires both strategic technical leadership and strong analytical & communication skills to serve as a bridge between clients and delivery teams.    Key Responsibilities:  Solution Architecture:  • Design scalable and high-performing ServiceNow solutions across ITSM, ITOM, CSM, HRSD, or other modules as per client needs.  • Provide expert guidance on ServiceNow best practices, out-of-the-box capabilities, and customizations.  • Own the technical architecture and oversee the full solution lifecycle from concept through deployment.  • Create architecture blueprints, technical diagrams, integration strategies, and governance frameworks.  • Provide direction to development teams, ensuring adherence to architectural and coding standards.  • Ensure compliance with security, performance, and scalability standards.    Business Analysis & Stakeholder Engagement:  • Collaborate with business stakeholders to gather and analyze high-level and detailed requirements.  • Prepare and maintain BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories.  • Conduct workshops, discovery sessions, and gap analysis exercises to assess current state vs. desired state.  • Translate business requirements into technical specifications and ensure clear communication with the development team.  • Act as a liaison between the business and technical teams to ensure a shared understanding and successful delivery.    Delivery Oversight & Governance:  • Review and validate the quality and alignment of delivered solutions.  • Conduct design reviews and approve technical deliverables.  • Provide technical leadership during planning, sprint grooming, and retrospectives.  • Assist with UAT planning and post-deployment support.    Documentation & Communication:  • Maintain system architecture documentation and version-controlled repositories.  • Create solution presentation decks for internal and client stakeholders.  • Deliver executive-level reporting on architecture roadmap and project milestones.    Required Skills & Experience:  • 8+ years of total ServiceNow experience, with at least 3+ years in a Solution Architect role.  • Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.  • Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.  • Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.  • Experience in gathering and documenting business requirements (BRD, FRD, user stories).  • Strong stakeholder engagement and client-facing communication skills.  • Ability to lead workshops and translate functional needs into technical solutions.  • Experience in Agile/Scrum methodologies and working within a cross-functional team.    Preferred Qualifications:  • ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and CSA (Certified Implementation Specialist) in one or more modules.  • Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.  • Experience with CMDB and data modeling is a plus.  • Familiarity with ITIL v3/v4 framework.  • Excellent problem-solving skills and ability to work independently.    Soft Skills:  • Excellent verbal and written communication.  • Strong analytical and organizational skills.  • Ability to manage multiple priorities in a fast-paced environment.  • Proactive, self-driven, and client-focused    Thanks & Regards,  Satnam Singh  Email : Satnam.singh@sparinfosys.com ;