Job Title – Production Support Engineer
Location – Dallas, TX
Duration – Long Term Contract
Overall experience: –
- 5+ years’ experience performing Production Support for Mission Critical, high-performance applications (Customer Care, Retail and eCommerce customer/agent facing application experience preferred)
- Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge
- Experience with Application & Infrastructure Performance Monitoring tools like Dynatrace
- Experience with Application Log Analytics tools like Elastic
- Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred
- Creation of Dashboards on Dynatrace, ELK and Grafana
- Debugging java log, debugging microservices log
- Experience in Relational & NoSQL databases like Oracle & Cassandra
- Experience with Site Reliability Engineering preferred
Generative AI and Workflow Automation skills:-
Demonstrated experience leveraging AI driven tools for automating end to end operational workflows
Demonstrated experience using Text Generative & Code Generative AI Models
Automation, Gen AI & Agentic Workflow Technical Skills to include
- GPT 4o LLM ‿ Advanced
- LangGraph and Lang Chain
- Google Dialog Flow(Api.ai)
- Google Vertex
- Databricks, Spark, Snowflake
Pratik Kumar | Senior Talent Acquisition Specialist
Amaze Systems Inc
USA: 8951 Cypress Waters Blvd, Suite 160, Dallas, TX 75019
Canada: 55 York Street, Suite 401, Toronto, ON M5J 1R7
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