Position Title :- Platform Support Engineer – In person interview
Location :- Charlotte , NC- Day 1 Onsite no remote
Work mode :- Onsite Hybrid 3 days a week
JD :-
Platform & Reliability Engineering
- Embed SRE and production engineering principles into Payments Modernization from design through early life support
- Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability
- Drive replay, retry, and exception-handling validation for event-driven payment flows
- Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT)
Service Transition & Operational Readiness
- Own Permit-to-Operate readiness across environments (NFR Testing)
- Define cutover, shadow support, and early life support models
- Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live
- Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation
Observability & Stability
- Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components
- Define and monitor SLOs, error budgets, and golden signals
- Reduce alert noise through signal design, correlation, and automation
- Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization
Chaos Engineering & Continuous Improvement
- Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius
- Lead blameless RCAs, ensuring corrective actions are owned and recurrence is prevented
- Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction
Required Qualifications:
- 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 2+ years of application support experience
- 2+ years of experience in Application Frameworks such as Spring Boot, Spring WebFlux
- 2+ years of Data Stores & Caching experience with MongoDB, Redis
- 2+ years of Platform experience with Kubernetes / container orchestration
- 2+ years of CI/CD & Automation experience Progressive delivery, automated rollback, reliability-as-code concepts
Thanks & Regards
Amit Kumar
Sr. US IT Recruiter
E-mail 📩 amit@tekintegral.com
555 Republic Drive, Suite 240, Plano, TX 75074
