Hello Folks, (Must have strong exp working as Service Delivery Manager role & Need strong exp in Production Support, ITIL skills) – Note it
Hope you all are doing good.
Hope you all are doing good.
Please go through the Job description and let me know your interest.
Title: Service Delivery Manager with Production Support & ITIL exp
Work Location: Orlando, FL (Onsite/ Hybrid)
Duration: Long Term Contract
Note: We are looking for some one who is an expert in Service delivery area like end user support, Infra structure services support, cloud support etc. Should be good with ITIL practices
Top Skills:
• Delivery Management,
• Production Support
• Mobile App Development – Nice to have
• Cloud Services,
• Devops,
• Strong dev background (Java or C#.Net), Knowledge will also work.
• Experience managing both Agile Dev projects and Production support engagements.
• Production Support
• Mobile App Development – Nice to have
• Cloud Services,
• Devops,
• Strong dev background (Java or C#.Net), Knowledge will also work.
• Experience managing both Agile Dev projects and Production support engagements.
Job Description:
You Are:
We are looking for a seasoned Technical Delivery Manager to lead large-scale mobile engineering engagements executed on an Agile Scrum methodology.
The ideal candidate will have a strong background in microservices, iOS/Android app development, and cloud services, with a proven ability to drive end-to-end delivery, ensure production stability, and support business growth.
The ideal candidate will have a strong background in microservices, iOS/Android app development, and cloud services, with a proven ability to drive end-to-end delivery, ensure production stability, and support business growth.
The opportunity:
· End-to-End Delivery Management: Lead cross-functional teams to deliver mobile and backend solutions across iOS, Android, microservices, development background in C# .Net or Java
· Client Engagement & Communication: Act as the primary point of contact for clients and stakeholders; ensure alignment of delivery with business objectives.
· Work with customer and UST Leads on a daily basis, reviewing the daily progress of the engagement, suggest course corrections, bring in innovative ideas, mitigate risks and issues.
· Prepare customer status reports and present it on a weekly, monthly and quarterly basis.
· Develop and track metrics/KPIs to detect the project health and trends and drive corrective measures
· Should be able to articulate the business outcome delivered to the customer.
· Technical Leadership: Provide direction on architecture, development standards, and best practices across mobile and backend teams.
· Cloud Enablement: Oversee design and delivery of solutions on cloud platforms (AWS, Azure, or GCP), including infrastructure planning and scalability.
· Client Engagement & Communication: Act as the primary point of contact for clients and stakeholders; ensure alignment of delivery with business objectives.
· Work with customer and UST Leads on a daily basis, reviewing the daily progress of the engagement, suggest course corrections, bring in innovative ideas, mitigate risks and issues.
· Prepare customer status reports and present it on a weekly, monthly and quarterly basis.
· Develop and track metrics/KPIs to detect the project health and trends and drive corrective measures
· Should be able to articulate the business outcome delivered to the customer.
· Technical Leadership: Provide direction on architecture, development standards, and best practices across mobile and backend teams.
· Cloud Enablement: Oversee design and delivery of solutions on cloud platforms (AWS, Azure, or GCP), including infrastructure planning and scalability.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
· 10+ years of experience in software development and delivery; 5+ years in a technical delivery or engineering management role.
· Strong technical expertise in Java Spring boot microservices, or C# .Net
· Hands-on experience with native iOS (Swift) and Android (Kotlin/Java) app development.
· Deep understanding of cloud platforms – preferably AWS, with exposure to serverless, containerization, and cost optimization.
· Experience in production support, incident management, and driving SLA adherence.
· Proven track record in client engagement, portfolio growth, and business development.
· Strong interpersonal, communication, and stakeholder management skills.
· Strong technical expertise in Java Spring boot microservices, or C# .Net
· Hands-on experience with native iOS (Swift) and Android (Kotlin/Java) app development.
· Deep understanding of cloud platforms – preferably AWS, with exposure to serverless, containerization, and cost optimization.
· Experience in production support, incident management, and driving SLA adherence.
· Proven track record in client engagement, portfolio growth, and business development.
· Strong interpersonal, communication, and stakeholder management skills.
Preferred Qualifications:
· Prior experience in the telecom domain would be a plus.
· Exposure to observability tools (e.g., Splunk, Dynatrace) and mobile release management tools (e.g., App Store, Firebase).
· Exposure to observability tools (e.g., Splunk, Dynatrace) and mobile release management tools (e.g., App Store, Firebase).
Thanks & Regards,
Rahul Kumar
Technical Recruiter
METASIS Information Systems
(a E-verify Company)
Fax : 214-291 2507
Email: rahul.k@metasisinfo.com
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