Pega Lead Business Architect (LBA) – Remote

Roles & Responsibilities:

• Act as the Lead Business Architect for large-scale Pega-based initiatives within the healthcare domain, driving end-to-end business solutions.
• Lead and facilitate discovery workshops, gather requirements, and translate business needs into Pega solution capabilities.
• Work closely with cross-functional teams, including business stakeholders, developers, QA, and UX teams, to define and deliver scalable and effective business processes.
• Collaborate with C-level executives (CPO, COO, CIO) to align business goals with technical solutions and ensure stakeholder buy-in.
• Develop and maintain process maps, customer journey maps, and documentation for all workflows and user stories.
• Provide SME-level guidance on customer service and contact center solutions, including IVR, case management, and service request workflows.
• Participate in Pega application design sessions, ensuring best practices and Pega Guardrails are followed.
• Use APLEX and Feather design frameworks to architect scalable and reusable components and workflows.
• Conduct gap analysis, identify areas for improvement, and drive continuous process optimization.
• Mentor and guide junior BAs and team members; foster a collaborative, solution-oriented environment.
• Serve as a liaison between the business and technical teams, ensuring the final product meets both functional and strategic objectives.
• Manage scope changes, prioritize requirements, and negotiate trade-offs with business partners.
• Ensure delivery quality through involvement in reviews, walkthroughs, and validation of final solutions.

Must-Have Skills:

• 15–19 years of total experience with strong hands-on Pega BA experience
• Proven track record in healthcare domain projects (MANDATORY)
• Strong knowledge of contact center operations, IVR flows, and customer experience
• Expertise in business process modeling, journey mapping, and requirement elicitation
• Experience reporting to or working closely with CPO, COO, CIO
• Strong communication, leadership, and stakeholder management skills
• Pega certification (e.g., CLSA, CSA, or CBBA) is a plus