Oracle HCM Performance Management Consultant / HRIS C2C jobs

Administrative & End User Support
• Serve as a first point of contact for HRIS support, responding to and triaging incoming tickets and requests through the HR Helpdesk. • Provide day to day administrative support for Oracle HCM modules, including performance, reporting, and managing HR Helpdesk tickets. • Track, prioritize, document, and escalate issues as appropriate to ensure timely resolution and clear communication with stakeholders. • Support internal clients by answering functional questions, troubleshooting basic system issues, and guiding users to appropriate resources. • Coordinate with HRIS team members to support issue resolution and ongoing system operations. Documentation & Knowledge Management
• Create, update, and maintain HRIS documentation, including job aids, process guides, FAQs, and end user instructions.
• Assist with documenting business processes, minor system configurations, and operational procedures with a strong attention to detail.
• Contribute to knowledge management repositories to support consistent service delivery and reduce repeat inquiries.
HRIS Operations & System Administration
• Perform recurring operational and maintenance activities within Oracle Cloud HCM.
• Maintain system data and content to ensure accuracy, consistency, and data integrity.
• Assist with auditing system settings, user roles, and access to support data governance and compliance requirements.
• Support testing and validation activities related to system updates, enhancements, or fixes.
• Identify opportunities to improve administrative workflows and increase efficiency in support processes.
Reporting & Data Support
• Provide administrative assistance for standard and ad hoc HR reports using OTBI and BI Publisher.
• Help monitor existing reports and integrations, escalating issues when data discrepancies or failures are identified.
• Partner with reporting and analytics teams to support data accuracy, timeliness, and usability.
• Follow defined security and privacy standards when handling people data.
Collaboration & Continuous Improvement
• Work with HR stakeholders and HRIS team members to support adoption and effective use of HR systems.
• Contribute to issue tracking and collaboration tools such as MS Teams, Smartsheet, and SharePoint.
• Demonstrate flexibility and a willingness to support project based or ad-hoc administrative needs as assigned.