Observability Engineer and Application Support Engineer
Boston, MA
Contract
Looking for Experienced Observability Engineer and Application Support Engineer with 10+yrs of expertise in designing, implementing, and maintaining comprehensive monitoring, logging, and tracing solutions for large-scale distributed systems. Proven track record of building observability platforms that provide actionable insights, reduce MMTR and enable proactive issue detection across cloud-native and hybrid environments. Strong background in SRE practices, infrastructure monitoring, and performance optimization with deep expertise in modern observability tools and telemetry data analysis.
Skilled in managing end-to-end production support lifecycles, including incident response (L2/L3), root cause analysis (RCA), disaster recovery execution, and automation of operational tasks. Adept at partnering with development and infrastructure teams to enhance monitoring coverage, integrate logging and alerting into CI/CD pipelines, and drive continuous service improvements.
Known for creating and updating operational runbooks, streamlining deployments, reducing MTTR, and ensuring compliance with risk and control standards. Demonstrates strong analytical, communication, and problem solving abilities, with a focus on continuous improvement and delivering high quality technical support in fast paced environments.
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