Location: : 6565 Headquarters Drive , Plano , Texas
Duration: 8+ months
Description:
Role Descriptions:
Must Have Technical Functional Skills:
-Design| implement| and maintain a modern| cloud native applications and platforms
-Improve and uphold technical standards for development and operations. This includes coding standards and department best practices.
-Pilot new technologies and adopt emerging ideas from the industry.
-Design| and implement scalable NICE CXone solutions including ACD| IVR| Auto Dialer| OMNI Channel| Studio| Interaction Analytics| WFM| CRM Integrations| Live Vox dialer| Medallia surveys and Auto Attendant.
-Hands on experience with developing custom scripts and integrations using NICE CXone Studio.
-Build| test| and troubleshoot API-based integrations and web services.
-Program using languages such as C| C| Java| JavaScript| and Python to enhance NICE CXone solutions.
-Conduct Unitsystem testing and validation to ensure performance| scalability| and reliability.
-Lead discovery sessions with internal and external stakeholders| translating business needs into technical solutions.
-Present technical solutions| value propositions| and demo experiences to executive stakeholders.
-Knowledge of contact center KPIs| workforce optimization| AIIVR integrations| and quality management tools.
-Experience in business analysis and process optimization within contact center environments.
-Hands-on experience implementing NICE CXone tools| reports| dashboards| training| and callchat workflows.
Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.
Thanks, and regards
Ganesh Gorak
Itech Us Inc
