Network Service Delivery Manager || Libertyville, Illinois ||

Role: Network Service Delivery Manager

Work Location: Libertyville, Illinois

Duration: Long term contract

End Client: Confidential

Looking for 12+ years profiles

Max & Final Rate: $65/hr. on C2C

Immediate Interview 

 

Job Description:

·       The Service Delivery Manager will lead end-to-end operations across a complex hybrid infrastructure comprising network devices, Access points, physical sites integrated with Azure cloud networks, on-prem, and Cloud Servers. The SDM will manage the operation, shift, overlap, lead incident triaging and control.

 

Key Responsibilities:

·       Proficient with Cisco CLI, Meraki Dashboard, FortiGate GUI/CLI, Aruba SD-WAN Orchestrator, and Zscaler console.

·       Strong understanding of routing and switching protocols (EIGRP, OSPF, BGP, STP, VLANs, VRFs).

·       Hands-on with VPNs, firewalls, NAT, ACLs, and QoS policies.

·       Familiar with network monitoring tools (SolarWinds, PRTG, LogicMonitor, etc.) and ITSM tools (ServiceNow, Remedy).

·       Working knowledge of Azure virtual networking (VNets, ExpressRoute, VPN Gateway).

·       Understanding of ITIL processes, particularly Incident, Problem, and Change Management.

• Proficiency in routing and switching, TCP/IP, and firewall configuration across hybrid data center–cloud environments.

·       Working knowledge of Azure networking (VNets, VPN Gateway, ExpressRoute, NSGs, routing).

·       Understanding of VMware virtual networking (vSwitches, port groups, VLAN tagging, distributed switches).

·       Familiarity with storage network protocols (iSCSI, NFS, SMB) and troubleshooting connectivity to Dell PowerStore / Isilon.

·       Experience with network performance monitoring tools (SolarWinds, PRTG, or Azure Network Watcher).

·       Strong understanding of backup and replication traffic flows between Commvault, Zerto, and storage systems.

·       Exposure to ITIL service management processes (Incident, Problem, Change).

·       Good documentation, communication, and cross-team collaboration skills.