Network Operation Engineer

Network Operation Engineer

Location: Raleigh, NC (Onsite)

Duration: 12 Months Contract

Responsibilities and Skills:

Job ID: NC-734891

Location: Raleigh, NC (NCDOT)

Duration: 12 Months

Skills:

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.

Skills Required:

1. Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science

2. Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.

3. Knowledge regarding at least one of the following vendor products: – Juniper, VMWare, Microsoft, Cisco

4. Self-motivated, enthusiastic, and able to handle multiple support cases

5. Strong writing skills to maintain organized documentation

6. Customer-oriented, and capable of providing high levels of client satisfaction

7. Collaborate and work well with others

8. Experience with VOIP technologies is a plus

9. Experience in a NOC environment is preferred.

10. Strong skills in working with clients and communication

11. Knowledge of network cabling, network classification and network topology