Network Engineer –
REMOTE
Contract
REMOTE
Contract
Job Description:
- Tier 3 Network Business Engineer
- Candidate will be maintaining LAN and WAN connectivity for multiple remote locations across 25 geographically separated districts.
- Candidate will serve as a resource for tier 2 engineers and as an escalation point for issues that aren't resolvable at that level.
- Candidate will interface with the Architecture teams and be the implementation arm of any projects as they move forward from testing to production.
- Candidate will attend Change Advisor Board (CAB) meetings to present and defend proposed changes to the customer.
- Candidate may be required to chair/lead high priority outage bridges.
- Candidate will be required to be on-call pursuant to the operational schedule (estimated once every four weeks).
Responsibilities:
- Help troubleshoot and maintain network tools and topology maps.
- Maintain complete detail of issues in ticketing system.
- Receive phone calls direct from end-users.
- Work tickets escalated from Tier One service desk personnel and escalate to Tier Three as needed.
- Conduct research, analysis, and correlation across a wide variety of all source data sets (indications and warnings).
- Meet SLA requirements for response, restore, and notification time with an emphasis on proper pending codes.
- Mentor and train Tier other Service Desk personnel as needed.
Familiarity/Experience with 3 or more of the following:
- Cameras
- Circuit and WAN Management
- Interfacing with MPLS and LTE Vendors
- Cisco ISE and DNAC
- Encoders/Decoders
- IoT Equipment
- NAT/PAT
- Network Management Tools: SolarWinds Orion, phpIPAM
- Routers: Cisco IR1101s, 809s, 8300, ASR1009x, ISR4451, ISR4431s, VG204XMs
- Routing Protocols: BGP, OSPF, EIGRP
- Switches: Cisco 9300, 9500, Advantech
- Network connected UPS equipment
- TACACS/RADIUS
Preferred Experience and Attributes:
- Working knowledge of ITIL principles.
- Working experience with Enterprise level ticketing system such as SNOW or Remedy.
- Understanding of Syslog and SNMP monitoring.
- Network and Security related certifications (CCNA, Security + and Network +) or equivalent knowledge.
- Ability to interpret the information collected by network tools (e.g. Nslookup, Ping, and Traceroute).
- Knowledge of computer networking concepts and protocols, and network security methodologies.
- Knowledge of host/network access control mechanisms (e.g., access control list, capabilities lists).
- Knowledge of network protocols such as TCP/IP, Dynamic Host Configuration, Domain Name System (DNS), and directory services.
- Understanding and knowledge of 5G equipment.
Thanks and Regard,
Joseph Adams
