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Role: ServiceNow Solution Architect
Location: Atlanta, GA/Remote
Duration: 6+ Months
Location: Atlanta, GA/Remote
Duration: 6+ Months
Mandatory areas – Architect – Enterprise Solutions – 10+ Years
Must Have skills:
• Servicenow, – 8 – 10 years
• Servicenow Solutioning – 8 – 10 years
• Platform Architecture – 8 – 10 years
Job description:
We are seeking an experienced ServiceNow Solution Architect who will lead the end-to-end design and implementation of ServiceNow solutions across various modules. The ideal candidate will also take on partial Business Analyst responsibilities — including stakeholder engagement, requirement elicitation, documentation, and ensuring alignment between the business objectives and technical implementation.
This is a hybrid role that requires both strategic technical leadership and strong analytical & communication skills to serve as a bridge between clients and delivery teams.
Must Have skills:
• Servicenow, – 8 – 10 years
• Servicenow Solutioning – 8 – 10 years
• Platform Architecture – 8 – 10 years
Job description:
We are seeking an experienced ServiceNow Solution Architect who will lead the end-to-end design and implementation of ServiceNow solutions across various modules. The ideal candidate will also take on partial Business Analyst responsibilities — including stakeholder engagement, requirement elicitation, documentation, and ensuring alignment between the business objectives and technical implementation.
This is a hybrid role that requires both strategic technical leadership and strong analytical & communication skills to serve as a bridge between clients and delivery teams.
Key Responsibilities:
Solution Architecture:
• Design scalable and high-performing ServiceNow solutions across ITSM, ITOM, CSM, HRSD, or other modules as per client needs.
• Provide expert guidance on ServiceNow best practices, out-of-the-box capabilities, and customizations.
• Own the technical architecture and oversee the full solution lifecycle from concept through deployment.
• Create architecture blueprints, technical diagrams, integration strategies, and governance frameworks.
• Provide direction to development teams, ensuring adherence to architectural and coding standards.
• Ensure compliance with security, performance, and scalability standards.
Solution Architecture:
• Design scalable and high-performing ServiceNow solutions across ITSM, ITOM, CSM, HRSD, or other modules as per client needs.
• Provide expert guidance on ServiceNow best practices, out-of-the-box capabilities, and customizations.
• Own the technical architecture and oversee the full solution lifecycle from concept through deployment.
• Create architecture blueprints, technical diagrams, integration strategies, and governance frameworks.
• Provide direction to development teams, ensuring adherence to architectural and coding standards.
• Ensure compliance with security, performance, and scalability standards.
Business Analysis & Stakeholder Engagement:
• Collaborate with business stakeholders to gather and analyze high-level and detailed requirements.
• Prepare and maintain BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories.
• Conduct workshops, discovery sessions, and gap analysis exercises to assess current state vs. desired state.
• Translate business requirements into technical specifications and ensure clear communication with the development team.
• Act as a liaison between the business and technical teams to ensure a shared understanding and successful delivery.
• Collaborate with business stakeholders to gather and analyze high-level and detailed requirements.
• Prepare and maintain BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories.
• Conduct workshops, discovery sessions, and gap analysis exercises to assess current state vs. desired state.
• Translate business requirements into technical specifications and ensure clear communication with the development team.
• Act as a liaison between the business and technical teams to ensure a shared understanding and successful delivery.
Delivery Oversight & Governance:
• Review and validate the quality and alignment of delivered solutions.
• Conduct design reviews and approve technical deliverables.
• Provide technical leadership during planning, sprint grooming, and retrospectives.
• Assist with UAT planning and post-deployment support.
• Review and validate the quality and alignment of delivered solutions.
• Conduct design reviews and approve technical deliverables.
• Provide technical leadership during planning, sprint grooming, and retrospectives.
• Assist with UAT planning and post-deployment support.
Documentation & Communication:
• Maintain system architecture documentation and version-controlled repositories.
• Create solution presentation decks for internal and client stakeholders.
• Deliver executive-level reporting on architecture roadmap and project milestones.
• Maintain system architecture documentation and version-controlled repositories.
• Create solution presentation decks for internal and client stakeholders.
• Deliver executive-level reporting on architecture roadmap and project milestones.
Required Skills & Experience:
• 8+ years of total ServiceNow experience, with at least 3+ years in a Solution Architect role.
• Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
• Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.
• Experience in gathering and documenting business requirements (BRD, FRD, user stories).
• Strong stakeholder engagement and client-facing communication skills.
• Ability to lead workshops and translate functional needs into technical solutions.
• Experience in Agile/Scrum methodologies and working within a cross-functional team.
• 8+ years of total ServiceNow experience, with at least 3+ years in a Solution Architect role.
• Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
• Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.
• Experience in gathering and documenting business requirements (BRD, FRD, user stories).
• Strong stakeholder engagement and client-facing communication skills.
• Ability to lead workshops and translate functional needs into technical solutions.
• Experience in Agile/Scrum methodologies and working within a cross-functional team.
Preferred Qualifications:
• ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and CSA (Certified Implementation Specialist) in one or more modules.
• Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.
• Experience with CMDB and data modeling is a plus.
• Familiarity with ITIL v3/v4 framework.
• Excellent problem-solving skills and ability to work independently.
• ServiceNow Certifications: CSA (Certified System Administrator), CAD (Certified Application Developer), and CSA (Certified Implementation Specialist) in one or more modules.
• Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.
• Experience with CMDB and data modeling is a plus.
• Familiarity with ITIL v3/v4 framework.
• Excellent problem-solving skills and ability to work independently.
Soft Skills:
• Excellent verbal and written communication.
• Strong analytical and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-driven, and client-focused
• Excellent verbal and written communication.
• Strong analytical and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-driven, and client-focused
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