Looking for Qliksense Developer – Contract

Position: Qliksense Developer
Location: MTV, CA (Onsite)
Type: Contract

Job Description:

Responsibilities

•            Analyze customer behavior and feature usage data to identify key drivers of KPIs.

•            Determine which customer actions and product interactions have the most significant impact on KPI performance.

•            Provide insights into customer sentiment, pain points, and areas for improvement by way of mining/analyzing data from call transcripts, survey responses & social channels

•            Conduct a thorough analysis of existing KPIs to understand their relationship with higher-level company metrics and ROI.

•            Quantify the impact of incremental improvements in KPIs on overall business performance.

•            Develop data visualizations to drive more informed business decisions

•            Utilize business process modeling to create models that reflect an intuitive, non-technical model of how the business is conducted

•            Identify key trends and outliers across customer verbatims, scores, and feedback

•            Produce insightful data analysis to educate the business on trends and areas of opportunity around customer experience

•            Plan and lead cross-functional design sessions that leverage key findings

•            Establish and maintain effective working relationships with internal stakeholders and external partners

Education

•            Bachelor’s degree in IT, business, computer science, statistics, or a related field

Required Skills and Experience

•            7+ years of experience in a customer experience role

•            Expertise in developing dashboards and visualizations using Qlik sense

•            Expertise in database design and SQL

•        Experience working with customers in a multi-channel setting, including chat, email, and phone support

•            Experience with business process mapping, process analysis, and needs assessments

•            Experience working with large, noisy, and complex real-world data from multiple products and sources in preparation for statistical analysis

•            Experience performing data analysis and reporting in both detail and summary formats

•            Experience working with market and customer research inputs

•            Strong statistical and mathematical skill

Regards,
Priyanka
Lead Recruiter
Net2Source Inc. | Address: 270 Davidson Ave, Suite 704, Somerset, NJ 08873, USA
Office: (201) 354-4577x 925 | Direct: 201-354-4577 | Email: Priyanka.j@net2source.com