Role: L3 Production Support Engineer (Java and Linux)
Locations: Salt Lake City, UT (Fully Onsite)
Duration: 12+ Months Contract
F2F Interview Highly Preferred for Local Candidates
Note: Candidate needs to be in the office 5 Days every week. Local or
candidates from adjacent states only.
Job Description:
We are seeking an experienced L3 Support Engineer and proactive
individual with strong application support experience of 5+ years in
Java.
This role requires expertise in working on Linux environment,
distributed systems, troubleshooting system issues.
Key Responsibilities:
Provide escalated technical support for LeX platform application
issues, diagnosing and resolving complex problems through in-depth
analysis. Escalate unresolved issues to development teams with detailed
documentation.
Perform system monitoring, maintenance, and optimization to ensure
platform stability and performance. Identify and address performance
bottlenecks, software bugs, and system errors.
Assist in the deployment and release checkouts, configuration
changes like rate limits and user onboardings.
Develop and maintain technical documentation, including
troubleshooting guides and standard operating procedures (SOP).
Build and improve runbooks to minimize operational errors and
improve operational efficiency.
Manage incidents, communicate effectively with users, application
owners, and senior stakeholders across all areas.
Conduct root cause analysis (RCA) for recurring issues and recommend
preventive measures or process improvements.
Analyze patterns of failures and issues to share the tickets for
strategic and permanent fixes to App Dev, there by improving
infrastructure stability and performance.
Required Skills & Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or
related field.
5+ years of experience in L3 support or similar roles.
Strong proficiency in JAVA programming and application support.
Good Troubleshooting skills in analyzing System and Application logs
and working experience of support function in distributed systems.
Proficiency with Linux-based operating system, commands, and
utilities.
Strong ability to debug application issues to identify the
underlying root cause
Good communication skills with ability to articulate the technical
and functional aspects of a production problem to help drive solutions
with App Dev teams.
Preferred Skills:
Experience with cloud platforms (AWS).
Familiarity with CI/CD pipelines and DevOps practices.
