Job Title: Kronos/UKG Workforce Management Support Specialist (L2/L3)
Location: NY (Remote)
Job Type: Full-Time / Contract
Experience: 10+ years
Reports To: Workforce Systems Manager / IT Operations Lead
Job Summary:
We are seeking a highly skilled and motivated Kronos Workforce Management (WFM) Support Specialist to join our global support team. This is a remote role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.
Key Responsibilities:
Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
Troubleshoot complex system issues, escalating to vendors or engineering as needed.
Manage and resolve service tickets, perform root cause analysis, and document resolutions.
Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
Handle configuration changes, system patches, and upgrades.
Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
Perform regular health checks, system audits, and ensure data integrity.
Participate in system enhancements, testing, and UAT support. Create and maintain clear support documentation and knowledge base articles. Deliver prompt, courteous, and effective communication to users and business stakeholders.
Required Skills & Qualifications:
10+ years of experience supporting Kronos/UKG Workforce Management systems.
Strong hands-on experience in Timekeeping, Scheduling, Accruals, Workforce Integration Manager (WIM).
Proven expertise in troubleshooting, root cause analysis, and resolving escalated technical issues.
Familiarity with Kronos application architecture, job scheduler, and logs.
Experience with interface monitoring, data flow, and integration troubleshooting.
Solid understanding of business processes in HR and Payroll. Excellent communication skills – both written and verbal – to work effectively across remote teams. Comfortable working in a fast-paced, high-availability support environment. Ability to work independently with minimal supervision in a fully remote setting.
Location: NY (Remote)
Job Type: Full-Time / Contract
Experience: 10+ years
Reports To: Workforce Systems Manager / IT Operations Lead
Job Summary:
We are seeking a highly skilled and motivated Kronos Workforce Management (WFM) Support Specialist to join our global support team. This is a remote role focused on Level 2 and Level 3 support, requiring deep expertise in Kronos WFM (UKG), strong troubleshooting skills, and excellent communication to resolve issues, collaborate with stakeholders, and ensure uninterrupted workforce operations.
Key Responsibilities:
Provide L2/L3 support for Kronos WFM suite (Timekeeping, Scheduling, Accruals, Absence Management, etc.).
Troubleshoot complex system issues, escalating to vendors or engineering as needed.
Manage and resolve service tickets, perform root cause analysis, and document resolutions.
Support Kronos integrations with other systems (e.g., HRIS, Payroll, ERP).
Handle configuration changes, system patches, and upgrades.
Work closely with HR, Payroll, and IT teams to understand business needs and deliver timely solutions.
Perform regular health checks, system audits, and ensure data integrity.
Participate in system enhancements, testing, and UAT support. Create and maintain clear support documentation and knowledge base articles. Deliver prompt, courteous, and effective communication to users and business stakeholders.
Required Skills & Qualifications:
10+ years of experience supporting Kronos/UKG Workforce Management systems.
Strong hands-on experience in Timekeeping, Scheduling, Accruals, Workforce Integration Manager (WIM).
Proven expertise in troubleshooting, root cause analysis, and resolving escalated technical issues.
Familiarity with Kronos application architecture, job scheduler, and logs.
Experience with interface monitoring, data flow, and integration troubleshooting.
Solid understanding of business processes in HR and Payroll. Excellent communication skills – both written and verbal – to work effectively across remote teams. Comfortable working in a fast-paced, high-availability support environment. Ability to work independently with minimal supervision in a fully remote setting.
Thanks & Regards
Shoeb
Senior Recruiter
Ideate Technologies LLC
Phone : 216-772-7643
6370 SOM Center Rd, Solon, OH 44139
—
