Position: Kinaxis Maestro Production Support Consultant
Location: Remote
Employment Type: Contract
Job Description:
Experience: 8–12+ Years Overall; 4–6+ Years Kinaxis Maestro
Key Responsibilities
1. Production Support & AMS Leadership
- Own end‑to‑end Kinaxis Maestro production support (L2/L3).
- Act as single‑point technical and functional owner for complex Kinaxis issues.
- Lead incident, problem, and change management for Maestro environments.
- Drive Root Cause Analysis (RCA), corrective actions, and preventive controls for recurring issues.
- Manage SLA adherence, backlog ageing, and priority‑based ticket resolution.
- Lead war‑room / stabilization initiatives during high‑severity incidents or escalations.
- Proactively identify risks related to job failures, performance degradation, data inconsistencies, and integration issues.
2. Hands‑on Kinaxis Maestro Responsibilities
- Troubleshooting and support for Maestro workflows, Concurrent Planning logic, and Supply/Demand/Inventory/Capacity/Master Scheduling modules.
- Manage data models (dimensions, measures, hierarchies), workbooks, worksheets, alerts, dashboards, control tables, and automation chains.
- Monitor and manage automated jobs, data loads, and performance bottlenecks.
- Execute and validate RPK/IPK migrations, configuration changes, emergency fixes, and controlled deployments.
3. Kinaxis Upgrades & Release Support
- Lead Kinaxis Maestro service updates and upgrades from a support perspective.
- Plan and execute regression testing, impact analysis, and hypercare post‑upgrade.
- Coordinate with Kinaxis, internal teams, and business users during release cycles to ensure smooth transition from project to run.
4. Integration & Data Management
- Support and troubleshoot Kinaxis integrations with ERP systems (SAP S/4HANA, ECC, legacy systems).
- Validate data transfers, ETL/DTC processes, interface failures, and data mismatches.
- Ensure data quality, consistency, and timeliness for planning runs.
5. Governance, Reporting & Client Management
- Act as primary support lead and escalation point for business and IT stakeholders.
- Lead governance forums including daily/weekly operational reviews, SLA/backlog reviews, and monthly service reviews.
- Provide transparent status reporting on incidents, risks, and mitigation plans.
- Partner with delivery, functional, and client teams to improve service maturity.
6. Knowledge Management & Team Enablement
- Define and maintain SOPs, runbooks, KT documents, support playbooks, and automation guidelines.
- Mentor and guide Kinaxis support analysts and junior SMEs.
- Drive capability upliftment, dependency reduction, and support onboarding activities.
Required Skills & Experience
- Experience: 8–12+ years overall in supply chain planning/APS solutions with 4–6+ years of hands‑on Kinaxis Maestro/RapidResponse experience.
- Support Background: Strong background in production support/AMS/run engagements and experience handling business escalations and SLA recovery.
- Kinaxis Maestro Expertise: Hands‑on experience in Supply Planning, Capacity/Constraint Planning, Master Scheduling, Attribute‑based planning, and Concurrent Planning concepts.
- Technical Skills: Strong troubleshooting skills across configuration, data, and performance layers.
- Process Skills: Knowledge of ITIL processes (Incident, Problem, Change) and experience with ServiceNow or similar ticketing tools.
- Soft Skills: Ability to lead war‑room calls, provide executive updates, and manage hypercare/transition‑to‑run models.
- Education: Bachelor’s degree in Engineering, Supply Chain, IT, or related field.
- Certifications: Kinaxis Maestro / RapidResponse Certification (strongly preferred); ITIL / APICS certifications (good to have).
Thanks & Regards
Avanish Pandey
Quantum World Technologies Inc.
