IT Support Technician

Job Summary:

The IT Technician will provide onsite support to Technology Services by deploying and installing IT equipment, imaging and configuring devices, and managing surplus hardware. This role involves hands-on technical work with Windows laptops, desktops, thin clients, and peripherals, ensuring efficient setup and troubleshooting to support organizational technology needs.

Responsibilities:

·         Deploy, install, and configure Windows laptops and desktops using Microsoft Configuration Manager (MECM) and Workspace ONE.

·         Manage Dell Wyse all-in-one thin clients with Wyse Management Suite.

·         Troubleshoot hardware and install peripherals as needed.

·         Conduct high-volume workstation deployments and equipment staging.

·         Process surplus IT equipment including disconnecting, moving, inventorying, and organizing retired desktops, monitors, servers, and peripherals.

·         Assist with other technical activities as required by project needs.

Required Skills & Certifications:

·         Experience with Windows device imaging and configuration tools such as Microsoft Configuration Manager (MECM) and Workspace ONE.

·         Familiarity with Dell Wyse thin clients and Wyse Management Suite.

·         Hardware troubleshooting and peripheral installation skills.

·         Ability to perform physical tasks including lifting and moving equipment up to 20 pounds.

·         Valid transportation to onsite work locations.

Preferred Skills & Certifications:

·         Prior experience supporting high-volume workstation deployments.

·         Knowledge of IT asset lifecycle management and surplus processing.

·         Ability to work under direction within a team environment.

Special Considerations:

·         Work requires frequent physical activity including standing, walking, bending, and lifting equipment.

·         Must follow established safety procedures and be able to perform essential job functions with or without accommodation.

·         Work is onsite within a limited geographic area; no extensive travel expected.

·         Submissions may be reviewed and interviews conducted prior to the final application deadline.

Scheduling:

·         Work performed onsite primarily between two adjacent bases within approximately a half-mile radius.

·         Scheduling will be determined based on project timelines and workload demands