IT Specialist

Job Summary
Experienced IT Specialist responsible for delivering end-user technical support, resolving hardware and software issues, configuring systems, and maintaining reliable enterprise IT operations.

Key Responsibilities

·         Provide front-line and advanced technical support to end users

·         Troubleshoot hardware, software, and network issues

·         Support account access, password resets, MFA, and identity-related tasks

·         Perform workstation setup, imaging, deployment, and peripheral configuration

·         Manage user accounts, security groups, and access permissions

·         Document incidents, fulfill service requests, and escalate issues as needed

·         Support system upgrades, patching, and workstation lifecycle management

·         Educate users on IT policies, procedures, and best practices

Required Skills and Certification

·         Bachelor’s degree in IT or related field, or equivalent experience

·         6+ years of experience in IT support, service desk operations, or troubleshooting

·         Working knowledge of Windows OS, MacOS, Microsoft 365, Active Directory, and basic networking

·         Experience supporting iOS and Android mobile devices

·         Proficiency with Microsoft 365 applications

·         Ability to resolve basic and complex technical issues across multiple platforms

·         Familiarity with MFA, endpoint protection, and secure data handling

·         Understanding of ITIL best practices for incident, problem, and change management

·         Strong communication, customer service, and problem-solving skills

Scheduling

·         Duration: 10 Months

·         Interview Type: Webcam and in person