Analyst

Job Summary:
Seeking an experienced Analyst to support eServices programs through process analysis, quality assurance testing, technical support, and continuous improvement in a primarily remote environment.

Key Responsibilities:

·         Analyze programs, policies, procedures, and systems for process improvement

·         Conduct QA testing, reporting, and recommendations

·         Provide technical support and troubleshoot internal customer issues

·         Build test plans and document findings and procedures

·         Support compliance, operational efficiency, and continuous improvement efforts

Required Skills and Certification:

·         1–2 years of management analysis experience

·         Experience with XML, Altova XMLSpy, SQL, MS SQL Server Management Studio, Azure DevOps, and QA testing

·         Strong analytical, problem-solving, communication, organization, and time management skills

·         Proficiency with Windows, MS Office, Internet, and Google Suite

Preferred Skills and Certification:

·         Experience in Tax Administration

·         Knowledge of public administration, business processes, and information systems analysis

·         Familiarity with policies, regulations, and administrative reporting practices

Scheduling:

·         Primarily remote with occasional in-office days

·         40 hours/week