VBeyond
Job Title: MS Dynamics 365 F&O Program Manager
Location: Dallas, TX (Hybrid)
Duration: 12+ Months
Key Requirement:
We are looking for candidates who are strong functionally in Microsoft Dynamics 365 F&O, with solid experience in Finance, Accounting, and Program/Project Management (PMA skills).
Role Overview
This is a senior leadership role responsible for managing end-to-end global support delivery for D365 Finance & Operations ERP systems. The role involves close collaboration with business stakeholders, IT teams, and Microsoft to ensure stability, performance, and continuous improvement of ERP processes.
Key Responsibilities
Service Management & Governance
Own global D365 F&O support delivery aligned with ITIL practices
Manage SLAs, KPIs, and service performance metrics
Lead service reviews, reporting, and continuous improvement initiatives
Incident & Problem Management
Act as escalation lead for critical (P1/P2) incidents
Drive root cause analysis (RCA) and preventive actions
Work closely with Microsoft support for faster resolution
Functional & Technical ERP Support
Strong expertise in Finance modules: GL, AP/AR, Fixed Assets, Budgeting
Experience across Supply Chain, Manufacturing, and Project Accounting
Handle integrations (Azure, Logic Apps, Data Factory, MuleSoft)
Manage environments (Prod, UAT, Sandbox) and LCS operations
Change & Release Management
Govern change lifecycle, testing, and deployment
Manage Microsoft One Version updates and regression cycles
Oversee hotfixes, ISV updates, and CAB processes
Stakeholder & Vendor Management
Interface with business leaders, IT teams, and vendors
Manage Microsoft support and partner relationships
Communicate risks, updates, and service performance
Team Leadership
Lead and mentor global ERP support teams
Define roles, responsibilities, and performance expectations
Required Skills
D365 CE (Technical)
D365 F&O – Finance & Technical
Program Architecture & Governance
Project Management / PMA
Good to Have:
Supply Chain modules
Problem Management
Project Financial Management & Planning
To apply for this job email your details to amrits@vbeyond.com