USA jobs
Business Analyst
Company: Burlington Stores
Location: Edgewater Park, NJ – Use surrounding area consultants only
Business Analyst | ServiceNow | Customer Service | Data Analytics | Reporting | Variphy | Power BI | IT Liaison | Self-Service Knowledgebase Article Writing | Analytical Skills | Dashboards |
Hire Type: 5-6 months Contract (Can be Remote)
Highly Likely they will extend if candidate does well and is a vital contributor to team
Must Haves/Nice to Haves
· 1-3 years of ServiceNow and Power BI
· IT Service Management Exp
· Dashboards and Building Reports
Position Summary
The Business Analyst plays a vital role as a liaison between various IT teams, ensuring the delivery of high-quality support services and maintaining customer satisfaction. This position involves understanding the organization’s overall business needs and IT support trends to optimize support services. Key responsibilities include researching issues, identifying root causes, and implementing solutions to minimize incident volumes. The role also involves operational support audits, reporting, and project participation to enhance internal customer experience and IT tools.
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To apply for this job email your details to keshav@intellects-hub.com