ServiceNow Certified System Administrator

Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is MANDATORY.
This is a hybrid role
Local candidates would take priority. Please be sure to include your candidate’s location at the top of the resume
This is a hybrid role
CA

Locals only

Only W2
ServiceNow FSM Administrator
Maintains, configures, and supports the ServiceNow FSM application. This role ensures scheduling tools, mobile workflows, inventory systems, and dispatcher interfaces operate smoothly to maximize technician efficiency.
Key Responsibilities
Platform Maintenance: Administer the ServiceNow FSM environment, managing upgrades and daily technical operations.
Workspace Management: Configure and troubleshoot Dispatcher Workspace to streamline task assignments.
Mobile Support: Optimize the Mobile Agent app for field technicians, including offline workflows.
Data Models: Manage work orders, task dependencies, assignment rules, and territory planning.
Inventory & Logistics: Configure parts management, stockrooms, and asset transfer rules.
Core Configuration: Build UI policies, business rules, client scripts, ACLs, and system notifications.
Required Skills & Qualifications
Experience: 3+ years of direct experience with ServiceNow Platform Administration.
Core Knowledge: Strong grasp of dynamic scheduling, map integrations, and mobile playbooks.
Certifications: ServiceNow Certified System Administrator (CSA) and CIS-Field Service Management is Mandatory.