UX Researcher c2c job opportunities Brooklyn, NY

Job Title: Sr. UX Researcher

Location: Brooklyn, NY (Hybrid)

Duration: Long Term Contract

Visa: USC/GC/H4

MUST Have:  Candidate must have LinkedIn account

LINK to candidate’s portfolio IS MUST WITH RESUME

SCOPE OF SERVICES
The Senior UX Researcher and Tester will collaborate closely with UX Lead, Product Managers and vendors to ensure the delivery of user-centered design recommendations, artifacts, and documentation for MyCity.
This role will encompass leading, coordinating, and executing user research activities, as well as conducting rigorous usability testing to validate design decisions. Additionally, the Senior UX Researcher and Tester will actively participate in all design and team activities, offering expertise in both UX research and design to contribute effectively to the project’s success.
The role may also collaborate and complement a UX Service Designer during key research and testing periods. 

TASKS:

Plan and conduct user research activities, including interviews, surveys, usability testing, and contextual inquiry, enhanced by automated insights synthesis and dynamic persona generation, to gather deeper insights into user behaviors, preferences, and pain points.

Analyze user research findings using AI-assisted tools for trend analysis and predictive modeling to derive actionable insights and recommendations for product improvements, prioritization, and iteration.
Leverage web analytics to evaluate service design recommendations, validate user research findings, and inform iterative improvements. Develop and maintain user personas, journey maps, and other artifacts to communicate research insights and ensure alignment across cross-functional teams.
Lead the creation and execution of usability testing protocols, incorporating intelligent test scenario generation, participant recruitment, facilitation, and automated sentiment tracking for in-depth analysis of results.

Collaborate with UX designers to translate research findings into design solutions, wireframes, prototypes, and comprehensive design specifications.
Actively participate in design sprints, ideation sessions, and design reviews, providing expertise in user research and testing to guide decision-making and iterate on designs.
Work closely with developers to ensure the seamless implementation of designs, providing guidance on micro-interactions, behaviors, and user experience considerations.
Continuously monitor and evaluate the usability and effectiveness of MyCity through ongoing user research, usability testing, and real-time data analysis, incorporating predictive trend modeling using futuristic AI tools to advocate for user needs and drive iterative improvements.

TOOLS AND METHODOLOGIES:

User Research and Testing: Capable of conducting unmoderated and moderated usability testing on online platforms. Proficient in facilitating surveys, interviews, and contextual inquiries for qualitative insights. Skilled in tools for research synthesis and organizing participant feedback. A/B testing, Clickstream and heatmap analysis to validate user flows
Prototyping and Design: Advanced proficiency in Figma for creating wireframes, prototypes, and interactive design assets.  Experience with tools for generating and testing interactive prototypes
Data Analysis: Able to utilize platforms for tracking user behavior and gathering quantitative data, especially Google Analytics. Proficient in data visualization tools to present research insights effectively.
Collaborative and Agile Workflows: Design sprints and Iterative prototyping and feedback loops. Familiar with tools for journey mapping, co-creation workshops, and cross-functional collaboration. Able to manage tasks and workflows using Agile project management tools.
Accessibility and Usability Compliance: Competent in using platforms for conducting accessibility evaluations and ensuring compliance with ADA and WCAG standards.