Salesforce Architect – Service Cloud & Order Management (12 years exp) Contract Location: Houston TX

Salesforce Architect – Service Cloud & Order Management (12 years exp)
Contract
Location: Houston TX

Job Summary

Seeking an experienced Salesforce Architect with strong expertise in Service Cloud, Order Management, and SAP Integration to lead the design and implementation of enterprise-scale customer service and order fulfillment solutions. The ideal candidate will drive solution architecture, customer service transformation, workflow automation, and end-to-end order lifecycle management.

Key Responsibilities

· Design and own Salesforce Service Cloud and Order Management architecture.

· Lead implementation of Case Management, Omni-Channel, Knowledge Management, SLA Management, and Customer 360 solutions.

· Design end-to-end order processes including order capture, validation, orchestration, fulfillment tracking, and exception management.

· Define integration architecture between Salesforce, SAP ECC/S/4HANA, and other enterprise applications.

· Lead solution workshops, architecture reviews, and technical governance.

· Provide guidance to development teams and ensure adherence to Salesforce best practices.

Required Skills

· Salesforce Service Cloud

· Salesforce Order Management (SOM)

· Experience Cloud

· Apex, Lightning Web Components (LWC), Flows

· REST/SOAP APIs

· SAP ECC / S/4HANA Integration

· MuleSoft or other middleware platforms

· Enterprise & Solution Architecture

Qualifications

· 12+ years of IT experience with 5+ years in Salesforce Architecture.

· Strong experience delivering Service Cloud and Order Management solutions.

· Proven expertise in Salesforce-SAP integrations.

· Experience leading global transformation programs and stakeholder engagements.

Preferred Certifications

· Salesforce Application Architect

· Salesforce System Architect

· Service Cloud Consultant

· Integration Architect

· CTA (Preferred)