Senior ServiceNow CMDB Architect – C2C

Job Title: Senior ServiceNow CMDB Architect
Work Location: Philadelphia, PA
Hire Mode: Contract

Roles and Responsibilities: 

Define and lead the overall ServiceNow architecture roadmap aligned with enterprise objectives.
Design scalable and sustainable solutions across ServiceNow modules, with a focus on Discovery, CMDB, CSDM, and ITOM.
Establish CMDB governance frameworks, data models, reconciliation strategies, identification rules, and data quality standards.
Drive enterprise-wide adoption of the Common Service Data Model (CSDM) and ensure alignment with ServiceNow standards.
Architect and oversee implementation of ITOM capabilities, including:
Discovery
Service Mapping
Event Management
Cloud Discovery
Operational Visibility
Design enterprise integration architectures using REST, SOAP, Integration Hub, and MID Servers.
Provide technical leadership and guidance to development, administration, and implementation teams.
Review solution designs, code quality, and platform configurations to ensure adherence to architectural standards.
Lead architecture workshops with business stakeholders, infrastructure teams, and leadership.
Ensure platform scalability, security, performance, and maintainability.
Define platform governance, development standards, and release management processes.
Collaborate with Enterprise Architects, Infrastructure Teams, and Service Owners to improve operational visibility and service health.
Support platform upgrades, transformation initiatives, and ServiceNow roadmap planning.
Required Skills

ServiceNow Architecture & Platform Expertise

Strong experience in ServiceNow solution and platform architecture.
Deep expertise in:
ServiceNow Discovery
CMDB Architecture & Governance
Common Service Data Model (CSDM)
ITOM Suite
Discovery
Service Mapping
Event Management
Operational Intelligence (preferred)
Experience designing enterprise-scale ServiceNow implementations.
Integration & Automation

Strong experience with:
REST APIs
SOAP Web Services
Integration Hub
MID Servers
Third-party monitoring and infrastructure integrations
Expertise in workflow and process automation.
Technical Leadership

Strong understanding of ServiceNow platform architecture and best practices.
Ability to mentor developers and administrators.
Experience conducting architecture reviews and design governance sessions.
Strong stakeholder management and communication skills.
Platform Development Knowledge

Working knowledge of:
JavaScript
Glide APIs
Script Includes
Business Rules
Flow Designer
UI Builder
Service Portal
ITSM & IT Operations

Strong understanding of:
ITIL Framework
IT Operations processes
Service Asset & Configuration Management
Qualifications

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
8-12 years of overall IT experience.
Experience leading enterprise-scale ServiceNow transformation programs.
Preferred Certifications

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Certified Implementation Specialist – Discovery
Certified Implementation Specialist – ITOM
Certified Technical Architect (CTA) – Preferred

Thanks & Regards

Vipul Kumar

Senior Recruiter

P: +1 (682) 271-9686

E: vipul.k@imcsgroup.net

9901 East Valley Ranch Parkway

Suite 3020 Irving, Texas – 75063