Han IT Staffing
Job Title: Lead Business Analyst – Click to SAP FSM/SSAM Transition
Location: Los Angeles, CA- 3 days in a week onsite.
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Role Summary
We are seeking a Lead Business Analyst with strong domain expertise in Click (ClickSoftware) and SAP FSM/SSAM to lead a large-scale field service transformation initiative. The role will be responsible for driving the transition from legacy Click systems to SAP FSM/SSAM platforms, ensuring seamless business process alignment, data migration, and stakeholder adoption.
This is a high-visibility role requiring close collaboration with business stakeholders, product owners, SAP architects, and delivery teams.
Key Responsibilities
1. Business Analysis & Requirement Management
* Lead requirement gathering sessions with business stakeholders, SMEs, and product owners
* Translate business needs into functional requirements, user stories, and process flows
* Develop BRDs, FRDs, process models, and backlog prioritization artifacts
* Ensure alignment of requirements with SAP FSM/SSAM capabilities
2. Click to SAP FSM/SSAM Transformation
* Analyze ClickSoftware configurations, workflows, and integrations
* Define target-state processes for SAP FSM/SSAM implementation
* Perform mapping between Click and SAP FSM modules (work order management, scheduling, mobility, asset tracking)
* Identify gaps, dependencies, and migration challenges
3. Process Design & Optimization
* Conduct AS-IS vs TO-BE analysis across field service workflows
* Drive process standardization aligned with SAP FSM/SSAM best practices
* Recommend improvements to scheduling, dispatch, workforce optimization, and service execution
4. Data Migration & Integration Support
* Define data mapping and migration strategy from Click to SAP FSM/SSAM
* Collaborate with technical teams on data migration, validation, and reconciliation
* Support integration with upstream/downstream systems (SAP IS-U, ERP, GIS, CRM)
5. Stakeholder & Client Engagement
* Act as primary liaison between business stakeholders and technical teams
* Facilitate workshops, demos, and UAT sessions
* Support decision-making on functional design and transformation roadmap
6. Agile Delivery & Governance
* Participate in Agile ceremonies: sprint planning, backlog grooming, retrospectives
* Ensure traceability of requirements across design, build, and testing phases
* Support UAT planning, execution, and defect triage
Required Skills & Experience
* 10+ years of experience as a Business Analyst / Functional Consultant
* Hands-on experience with ClickSoftware (Click)
* Strong expertise in SAP FSM (Field Service Management) and/or SAP SSAM
* Proven experience in system transformation / migration programs
* Strong experience in requirement gathering, process modeling, and documentation (BRD/FRD/User Stories)
* Experience working in Agile/Scrum environments
* Strong stakeholder management and communication skills
* Ability to translate complex business requirements into scalable functional solutions
Nice to Have Skills
* Experience in Utilities / Energy domain (Field Service operations)
* Exposure to SAP IS-U, SAP PM, or related SAP service modules
* Experience with data migration tools, ETL processes, and reconciliation techniques
* Knowledge of integration patterns (APIs, middleware platforms such as CPI, Mulesoft, etc.)
* Familiarity with analytics and reporting tools (Power BI or similar)
* Experience working in multi-vendor / distributed delivery environments
Impact & Value
* Drive successful modernization from Click to SAP FSM/SSAM, enabling a scalable and future-ready field service platform
* Improve operational efficiency, scheduling accuracy, and workforce productivity
* Enable better data visibility, reporting, and decision-making through integrated systems
* Reduce technical debt by transitioning from legacy systems to standardized SAP solutions
* Act as a key contributor in delivering business value through transformation initiatives
To apply for this job email your details to akuthotaaravind@hanstaffing.com