Elevance Health
Designed and led delivery of an AI-enabled, cloud-based observability and analytics platform that shifted incident management from reactive monitoring to predictive reliability intelligence for a large healthcare enterprise. Built a centralized telemetry and analytics foundation ingesting over 2TB of daily data from 200+ systems using an Azure medallion architecture with Delta Lake governance. Applied statistical and AI-driven anomaly detection and root cause analytics to improve service reliability, reduce mean time to resolution (MTTR) by 40%, and cut major incidents by 25%.
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