CMDB ServiceNow ITOM Specialist

About Company

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters .

 

 

Job Title            CMDB ServiceNow ITOM Specialist

Job Location    Glenn Allen, VA     [Onsite Work]

Rate                         $60/hr  TO $65/HR  on c2c

Duration           12 Months               [Potential Extensions]

 

Role Overview

We are seeking an experienced Onshore CMDB ServiceNow ITOM Specialist to manage and optimize the Configuration Management Database CMDB and ensure accurate representation of enterprise IT infrastructure and service dependencies

The role will focus on end to end lifecycle management of Configuration Items CIs leveraging ServiceNow ITOM Discovery and Service Mapping while ensuring strong data governance automation and compliance to support operational and strategic decision making

 

Core Responsibilities

 

Data Lifecycle Management

Manage the end-to-end lifecycle of Configuration Items CIs across infrastructure applications and services
Oversee CI creation discovery relationship mapping maintenance and retirement
Ensure real-time accuracy and completeness of CMDB data
 

Automation Integration

Configure and manage ServiceNow Discovery and Service Mapping
Automate CI population dependency mapping and update processes
Integrate CMDB with monitoring provisioning and asset management systems
Develop and optimize discovery patterns and integration workflows
 

Data Governance

Establish and enforce CMDB governance policies standards and data models
Define CI class structures naming conventions and relationship standards
Ensure elimination of duplicate stale or inconsistent data
Drive adherence to enterprise data quality frameworks
 

CMDB Health Compliance

Monitor CMDB health dashboards covering
Completeness
Correctness
Compliance
Execute reconciliation and normalization jobs to align data across systems
Identify discrepancies between discovered data and production repositories
Drive continuous improvement initiatives for CMDB maturity
 

Reporting Analytics

Develop custom CMDB dashboards reports and KPIs for stakeholders
Provide insights into infrastructure dependencies service impact and risk exposure
Support leadership with datadriven inputs for decisionmaking and audits
Track and report CMDB health metrics and improvement trends
 

Key Requirements

 

Platform Expertise

Handson experience with ServiceNow CMDB
Strong exposure to
ITOM Discovery
Service Mapping
CMDB data model and CI relationships
Experience integrating CMDB with enterprise tools monitoring cloud asset systems
 

Framework Domain Knowledge

Strong understanding of IT infrastructure Cloud Onprem Network Applications
Good knowledge of ITIL ITSM best practices
Exposure to Cloud environments AzureAWS and hybrid architectures preferred
 

Analytical Troubleshooting Skills

Ability to troubleshoot
Discovery issues
Data synchronization failures
CI inconsistencies
Experience in reading system logs MID server logs and debugging patterns
Ability to write modify scripts and discovery patterns
 

Governance Compliance Orientation

Experience in defining and maintaining CMDB governance frameworks
Knowledge of data audits compliance checks and reporting structures
 

Collaboration Delivery

Work with cross functional teams CloudOps DevOps Infrastructure Service Desk
Collaborate with stakeholders to align CMDB with business and operational needs
Support transformation programs involving ITOM and observability platforms
 

Preferred Skills

Experience in large enterprise CMDB implementations or transformation projects
 

Secondary Skills

Understanding of IT Asset Management ITAM and its linkage with CMDB
Exposure to Observability Monitoring platforms Datadog Splunk Dynatrace etc
Basic knowledge of Cloudnative services across AzureAWS VMs containers serverless
Exposure to Agile delivery models and ServiceNow development lifecycle