Delviom
Role: Guidewire Business Analyst (BillingCenter)
Location: Remote
Duration: 12+ Months
Guidewire Business Analyst – BillingCenter & Smart Communications Forms
Position Summary
We are seeking an experienced Guidewire Business Analyst (BA) with deep expertise in Guidewire BillingCenter and Smart Communications (SmartCOMM) forms and correspondence solutions. The ideal candidate will bridge the gap between business stakeholders, billing operations teams, customer communications teams, and technical delivery teams to define, analyze, and document requirements for billing processes, invoices, notices, statements, and customer-facing communications.
The candidate should possess strong Property & Casualty (P&C) insurance domain knowledge, Guidewire BillingCenter implementation experience, and hands-on experience gathering requirements for SmartCOMM templates, forms, and document generation solutions.
Key Responsibilities
Business Analysis & Requirements Management
Collaborate with business stakeholders, billing operations teams, customer service representatives, product owners, and IT teams to gather and document business requirements.
Conduct workshops, interviews, and discovery sessions to understand current-state and future-state business processes.
Create and maintain:
Business Requirements Documents (BRD)
Functional Requirements Specifications (FRS)
User Stories
Acceptance Criteria
Process Flow Diagrams
Gap Analysis Documents
Facilitate requirements prioritization and backlog grooming sessions.
Ensure requirements align with business objectives and regulatory requirements.
Guidewire BillingCenter Responsibilities
Analyze and document BillingCenter business processes including, Account Management, Agency Bill, Direct Bill, Payment Plans, Commission Management, Delinquency Processes, etc.
Work closely with BillingCenter configuration and development teams to translate business requirements into system solutions.
Support BillingCenter Cloud implementation activities.
Perform impact analysis for billing enhancements and production support requests.
Validate BillingCenter functional design and configuration against business requirements.
Smart Communications (SmartCOMM) Responsibilities
Gather and define requirements for customer correspondence and forms.
Partner with business users to identify communication needs across Billing Templates and Policy Templates.
Develop document inventory and communication matrix.
Document requirements for form layouts, dynamic content, conditional logic, variable data mapping
Collaborate with SmartCOMM developers and architects to design templates and document composition solutions.
Review and validate SmartCOMM template designs, business rules, and output documents.
Support user acceptance testing and business validation of generated forms and correspondence.
Stakeholder Management
Act as liaison between business stakeholders and technical teams.
Facilitate requirement reviews and design walkthroughs.
Present functional solutions to business and executive stakeholders.
Provide project status updates and requirements traceability reporting.
Required Qualifications
Bachelor’s Degree in Business, Information Systems, Computer Science, or related field with 10 years of experience.
8+ years of Business Analysis experience.
5+ years of Guidewire BillingCenter experience.
2+ years of Smart Communications (SmartCOMM) experience.
Experience in Property & Casualty (P&C) Insurance.
Strong understanding of policy billing and premium collection processes.
Experience with Agile/Scrum methodologies.
Proven experience creating business and functional requirements documentation.
Required Technical Skills
Guidewire
Guidewire BillingCenter
Guidewire Integration Concepts
Guidewire Data Model Understanding
BillingCenter Cloud (preferred)
Guidewire Digital Integration Concepts
Smart Communications
SmartCOMM Template Design Concepts
Communication Workflows
Forms Requirements Analysis
Variable Data Mapping
Dynamic Content Rules
Communication Preference Management
Document Composition and Generation Processes
Business Analysis
Requirements Elicitation
Process Mapping
Gap Analysis
User Story Development
UAT Coordination
Stakeholder Management
Requirements Traceability
Tools
JIRA
Confluence
Microsoft Visio
Microsoft Office Suite
Share resume to gopal@delviom.com
To apply for this job email your details to gopal@delviom.com