DBA C2C requirements
Location: Alpharetta, GA (5 days a week in client office) – Locals Needed WITH ID
Contract
Responsibilities:
● Investigate and resolve user-submitted tickets within the production environment.
● Diagnose and directly fix or escalate problems by creating bug tickets if development solutions are necessary.
● Handle inquiries from end users when the application is not working as expected.
● Collaborate with the operations team to find swift resolutions to problems.
● Operate across multiple environments, adapting to each environment’s unique nuances.
● Provide timely and transparent updates on progress to internal teams, clients, and end users.
● Manage and prioritize tickets efficiently to address issues within established time frames.
● Maintain attention to detail while navigating a fast-paced work environment.
● Proactively identify inefficiencies within the support processes to reduce dependencies on the Engineering team.
Required Qualifications:
● Background in Help Desk or Customer Service/Call Desk (2 years or more).
○ Experience in providing timely support to customers.
● Basic knowledge of building queries in SQL Server Management Studio.
● Strong problem-solving skills:
○ Ability and willingness to work independently or collaborate with different teams.
○ Capable of researching solutions and applying learned knowledge.
● Strong communication skills:
○ Ability to effectively communicate technical information to both technical and non-technical stakeholders.
○ Ability to empathize with user issues and provide solutions.
Preferred Qualifications:
● Knowledge of SQL Server Management Studio.
● Familiarity with Jira Service Desk or similar help desk ticketing system.
● Knowledge of the healthcare industry, medical coding, and claims auditing is a plus.
To apply for this job email your details to yogesh@reveilletechnologies.com