Senior D365 Developer Contract Jobs Remote only

Senior D365 Developer
Remote
Contract

Required Skills : Avaya Contact Center Express, D365 Integrations CDS, Dynamics CRM, Cisco Webex Contact Center, Unified Service Desk for D365

Job summary :
The Senior D365 Developer will play a pivotal role in enhancing our contact center solutions by leveraging expertise in Avaya Contact Center Express, Cisco Webex Contact Center, and Dynamics CRM.
This role requires a deep understanding of D365 integrations and Unified Service Desk for D365 to optimize business processes and improve customer interactions.

Responsibilities :
Lead the analysis and design of business processes to improve efficiency and effectiveness in contact center operations.
Oversee the integration of Avaya Contact Center Express and Cisco Webex Contact Center to ensure seamless communication.
Provide expert guidance on Unified Service Desk for D365 to enhance user experience and streamline workflows.
Collaborate with cross-functional teams to implement D365 Integrations CDS, ensuring data consistency and reliability.
Conduct thorough assessments of current systems and processes to identify areas for improvement and innovation.
Develop comprehensive documentation and reports to support decision-making and strategic planning
Facilitate workshops and training sessions to empower teams with the knowledge and skills needed for successful CRM adoption.
Analyze customer feedback and data to drive enhancements in service delivery and customer satisfaction.
Coordinate with IT and business units to ensure alignment of technology solutions with business objectives.
Monitor project progress and performance, providing regular updates to stakeholders and management.
Ensure compliance with industry standards and regulations in all aspects of contact center operations
Drive continuous improvement initiatives to enhance system functionality and user experience
Support the development and implementation of new features and functionalities in Dynamics CRM.

Qualifications
Possess extensive experience in Avaya Contact Center Express and Cisco Webex Contact Center.
Demonstrate proficiency in Unified Service Desk for D365 and D365 Integrations CDS.
Exhibit strong analytical and problem-solving skills with a focus on customer-centric solutions.
Have a proven track record of successful CRM implementations and integrations.
Show excellent communication and collaboration skills to work effectively with diverse teams.
Hold a bachelors degree in Business Administration, Information Technology, or a related field.
Maintain up-to-date knowledge of industry trends and best practices in contact center technologies.
Aakash Soni

Sr. Technical Recruiter