Cloud Administrator
Title : Cloud Administrator
Location : Lansing, MI
Duration : 12 + Months
Job Type : C
Description :
Position Title: Cloud Support Analyst (AWS)
(Please note, this is an entry level position, but candidates should meet all requirements.)
– Interviews: Interviews will likely be held in person. Candidates must be available for an in-person interview.
– Position location: Dimondale, MI. Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week (Tuesdays and Wednesdays are required onsite days)
– Local candidates only. Candidates must be located in the State of Michigan at time of submission.
Position Overview:
As a Cloud Support Analyst specializing in AWS, you will beessential in ensuring the efficient operation of our AWS cloud services. Youwill serve as the first point of contact for customers facing issues with AWSinfrastructure and applications. This position requires strong technicalexpertise, excellent communication skills, and a customer-centric approach.
Key Responsibilities:
Technical Support: Provide tier 1 and tier 2 support for AWS-related incidents and requests, troubleshooting issues within the AWS ecosystem.
Issue Resolution: Analyze and diagnose problems, implementing effective solutions promptly while maintaining high levels of customer satisfaction.
Script Development: Create and maintain script-based solutions (using tools like Python, Bash, or AWS CLI) for automating infrastructure provisioning and management tasks.
Documentation: Maintain accurate records of support requests, solutions, and relevant technical documentation to enhance the knowledge base.
Customer Interaction: Communicate effectively with customers, understanding their needs and providing clear updates throughout the support process.
Collaboration: Work closely with architecture and application support teams to escalate and resolve complex issues, contributing to overall service improvement.
Monitoring and Reporting: Monitor AWS systems for performance, reliability, and security, reporting any anomalies or trends to management.
Qualifications:
Education: Bachelor’s degree in Computer Science, Information Technology, or a related field; a Master’s degree is preferred.
Experience: 1-3 years of experience in technical support, preferably in an AWS environment.
Technical Skills: Proficiency in AWS services (e.g., EC2, S3, SQS), understanding of networking concepts, and troubleshooting methodologies specific to AWS. Experience with scripting languages (e.g., Python, Bash) for automation.
Soft Skills: Excellent communication skills, both written and verbal; strong analytical and problem-solving abilities; and a customer-focused attitude.
Training: AWS Cloud Practitioner Essentials or other relevant AWS training are a plus.
Skills :
Skills
Years of experience
Last Used
Experience in a professional office environment
Experience developing IT infrastructure reports
Development of script-based solutions for infrastructure provisioning and automation
Resolving ITSM ticketing at a tier-2 level
Producing internal operations documentation
Deploying PaaS within public cloud space
Project management skills and knowledge in project management and related methodologies
Bachelor’s degree within an information technology focus
Master’s degree within an information technology focus
Identity management and role-based access control administration
1-3 years of experience in technical support, preferably in an AWS environment.
Experience developing IT infrastructure reports – 3+ years
Development of script-based solutions for infrastructure provisioning and automation – 4+ years
Resolving ITSM ticketing at a tier-2 level – 3+ years
Producing internal operations documentation – 3+ years
Deploying PaaS within public cloud space – 2 + years
Project management skills and knowledge in project management and related methodologies – 1+ years
Bachelor’s degree within an information technology focus
Identity management and role-based access control administration – 1+ years
Master’s degree within an information technology focus
To apply for this job email your details to sam@redsalsa.com