C2C position: HCM Systems Analyst in Boston, MA

Job Title: HCM Systems Analyst
Client: Massachusetts Water Resources Authority (MWRA)
Duration: One (1) Year Period
Job Type: Contract
Duration: 12 Months
Location: Boston, MA

Description:
The HCM Systems Analyst is responsible for the administration, configuration, maintenance, and optimization of the organization’s Human Capital Management (HCM) systems (e.g., Infor, Workday, Oracle, SAP SuccessFactors). This role serves as the bridge between the Human Resources/Finance departments and IT, ensuring that the systems effectively support business processes, data integrity, and reporting needs.
Key Responsibilities:
System Configuration & Maintenance: Configure, test, and implement system updates, upgrades, and new modules. Maintain system tables, workflows, and security roles.
Business Analysis: Partner with HR, Payroll, and Finance teams to gather requirements, analyze business processes, and recommend system improvements.
Data Management & Reporting: Create and maintain complex reports and dashboards. Ensure data integrity by running regular audits and troubleshooting data discrepancies.
Troubleshooting & Support: Serve as the primary escalation point for HCM system issues. Investigate and resolve technical problems, working closely with vendors and internal IT teams.
Testing & Documentation: Develop test scripts and execute system testing for patches, upgrades, and new configurations. Create and maintain user guides and technical documentation.
Training: Provide training and support to end-users across the organization to maximize system adoption and efficiency.
Project Support: Assist in HCM-related projects (e.g., new module rollouts, system integrations) from planning through execution.
Qualifications & Experience:
Education: Bachelor’s degree in Information Technology, Human Resources, Business Administration, or a related field (or equivalent work experience).
Experience: 3–5+ years of experience supporting and configuring HCM/ERP systems
Technical Skills: Strong understanding of HR and Payroll business processes. Experience with system integrations, data extraction, and report writing tools.
Analytical Skills: Ability to troubleshoot complex system issues and translate business needs into technical solutions.
Communication: Excellent written and verbal communication skills, with the ability to communicate technical concepts to non-technical stakeholders.
Project Management: Experience participating in system implementations or upgrade projects.