@ C2C Positions
Hi,
Hope you are doing well.
Position: ServiceNow Solution Architect
Location: Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA
Duration: Contract
Mandatory Certification(s)
Ø CSA
Ø 2 CIS (any streams)
Ø Advanced domain certs (e.g., ITOM Pro)
Ø CAD
Job Summary
The Solution Architect – ServiceNow is responsible for designing end‑to‑end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long‑term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade‑safe, and deliver measurable business value.
Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports pre‑sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi‑year platform roadmaps.
Key Responsibilities
End‑to‑End Solution Architecture
define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
Translate business objectives and requirements into scalable and upgrade‑safe target architectures
Ensure alignment with enterprise architecture principles and ServiceNow product roadmap
Business & Process Alignment
Collaborate with Business Process Consultants to shape To‑Be process designs, value streams, and service journeys
Guide customers on OOTB‑first and configuration‑driven approaches, balancing customization needs with maintainability
Map business outcomes to platform capabilities, KPIs, and experience‑level metrics (XLAs)
Technical & Platform Design Oversight
Partner with Platform Architects and Principal Technical Consultants to define:
Technical architecture and module boundaries
Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
Data and CMDB models
Security, RBAC, and compliance models
Review and approve high‑level design, functional design, and technical solution documents
Ensure performance, scalability, resilience, and security are built into design decisions
Stakeholder & Executive Engagement
Act as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders
Lead architecture workshops and design governance forums
Clearly communicate solution trade‑offs, risks, and value outcomes to executive audiences
To apply for this job email your details to kowsalya@pathwayedge.com