C2C jobs requirements
Senior CRM Configuration Lead (Veeva/Salesforce – Life Sciences)
Location: Remote (EST time)
Duration: Long term
Overview
The Senior Configuration Specialist is responsible for the design, configuration, and optimization of regulated life sciences platforms (e.g., Veeva CRM/Vault, Salesforce Health Cloud, Compliance Wire, Agile Loft). This role supports commercial, medical, and regulatory operations, ensuring systems are aligned with business processes and compliant with GxP and industry standards.
Key Responsibilities
Lead system configuration and enhancements across platforms such as Veeva CRM/Vault, Salesforce, ComplianceWire, and AgileLoft
Translate business requirements into scalable configuration solutions supporting commercial, field medical, MLR review, QA, and patient services workflows
Configure objects, workflows, validation rules, security models, and integrations within regulated environments
Partner with business stakeholders (Commercial Ops, Medical Affairs, Marketing, QA, Regulatory) to drive process improvements and system optimization
Ensure compliance with GxP, 21 CFR Part 11, and data governance standards
Support release management, deployments, and environment coordination across dev/test/prod
Perform impact assessments and root cause analysis for production issues and system changes
Collaborate with data, integration, and analytics teams (Snowflake, Databricks, Power BI) for downstream reporting
Develop and maintain configuration documentation, SOPs, and validation deliverables (IQ/OQ support)
Mentor junior resources and contribute to best practices within managed services delivery models
Required Qualifications
6+ years of experience in life sciences systems configuration or CRM/platform administration
Hands-on expertise with Salesforce and/or Veeva (CRM, Vault, PromoMats, MedComms)
Experience supporting regulated environments (GxP, validation, audit readiness)
Strong knowledge of configuration best practices (no/low-code) vs. customization
Experience with MLR processes and workflows, commercial operations, or patient services systems
Familiarity with integration patterns (APIs, middleware) and data flows
Proven ability to work in onshore/nearshore delivery models and client-facing environments
Preferred Qualifications
Salesforce certifications (Admin, Advanced Admin, Platform App Builder) or Veeva certifications
Experience with Compliance Wire, Agile Loft, or similar QA/training platforms
Exposure to data platforms (Snowflake, Databricks) and reporting tools (Power BI, Tableau)
Knowledge of Agile/Scrum delivery models and DevOps tools
Prior experience in a consulting or managed services role
Key Skills
Platform configuration & administration
Understanding of the different stakeholders in a life science organization, and the ability to communicate with each in context
Requirements translation & solution design
Regulatory compliance (GxP, 21 CFR Part 11)
Stakeholder engagement
Release & change management
Issue troubleshooting & root cause analysis
Work Model
Onshore/Nearshore delivery with close alignment to US-based stakeholders
Participation in overlapping time zones (EST/CST preferred)
Hybrid or remote depending on client engagement
To apply for this job email your details to harman@hmgamerica.com