c2c contract jobs
Service Delivery Manager
Location: Charlotte, NC (Day1Onsite)
Role:
This role will serve as an individual contributor primarily responsible for reporting and metrics within the Wealth Management Technology service management organization. You will be able to create templates, gathering data and establishing frameworks for our reporting deliverables transforming existing processes into Metrics & Measurements portal.
You will collaborate with global partners and leadership for status report templates, reporting, trending analysis, and environment optimization. You ensure we utilize our cross functional teams, business partners, and other Wells Fargo organizations to continue innovation, change/tuning and improvements. As gaps are identified, whether in tool functionality, tool utilization (skills, training, user groups, access), interfaces, and/or reliability with Wells Fargo, you will identify training requirements and/or skill sets to enable our team to become more effective. You will work with our Platform and Application Development teams to create and develop standardize metrics. Working directly with each teams, you will coordinate with each to establish a meaningful reporting schedules, progression and validation review on period basis throughout the Lifecyle.
Create, execute and maintain ITIL metrics in areas of incident, change and problem management
Provide trending data assessments specifically around incident management detailing areas of opportunity and improvement.
Developing and maintaining reporting schedules and calendars
Facilitating team meetings, providing meeting minutes and action items where needed
Building strong communication channels with internal stakeholders in various departments: Platform, Application Development and Senior Leadership
Influencing continuous improvement of reporting analyticsmetrics methodologies utilizing ServiceNow
Ensuring smooth communication within the project team and other cross-functional global teams
Bachelor’s Degree or 4 or more years of experience
Six or more years of relevant work experience
4+ Years proven Reporting Management experience with proven track record and experience with deploying and delivering complex solutions
Strong Experience working with ServiceNow
Advanced skills in Microsoft Office product suite, including PowerPoint, Excel & Word
Even better if you have…
Excellent organizational skillsPresentation Skills
Demonstrated experience with verbal & written communications
Broad Financial Industry product experience
Proven leadership skills & capabilities
Ability to work in a high pressure environment with a customer first approach
ITIL Certification DesiredKnowledge
Proficiency in customer enablement tools
To apply for this job email your details to karthik.a@tekgence.com