Business Analyst C2C requirements
Title: Technical Business Analyst – Automation & AI
Location: Atlanta, GA – Onsite 4days
Duration: 6+ Months
Linkedin ID mandatory.
Role Type: Business Analyst
Position Overview
This role requires strong technical business analysis capabilities combined with hands-on exposure to Automation and AI technologies. The Technical Business Analyst will support the Field Service Efficiency (EDGE) program, helping reimagine service delivery through intelligent automation, AI-powered solutions, and workflow optimization.
The role focuses on translating business needs into technical solutions that improve efficiency, scalability, and user experience.
Key Responsibilities:
Understand enterprise architecture and system components including Services, ODM, Databases, UIs, and BPM platforms.
Collaborate with cross-functional teams to gather and analyze business requirements across multiple initiatives.
Conduct technical and functional analysis of workflow platforms and applications.
Document Current State, Target State, and Gap Analysis.
Manage and maintain comprehensive documentation including:
Functional specifications
Process flows
Technical architecture
Sequence diagrams
Data flows
System integrations
User stories, use cases, and acceptance criteria
Operate within an Agile product development environment, supporting:
Sprint Planning
Backlog Refinement
Scrum ceremonies
Coordinate and support User Acceptance Testing (UAT), track defects, and ensure timely resolution.
Resolve production issues and data quality inquiries through root cause analysis.
Ensure compliance with industry regulations and internal policies throughout project lifecycles.
Automation & AI Focus Areas:
Agentic-powered task execution
Intelligent Document Processing
Increased self-service and Straight-Through Processing (STP)
Enhancing platforms through integration with 3D tools, Salesforce, workflows, and alerts
Expanding eAuthorization capabilities
Applying Generative AI to enhance analysis and user experience
Qualifications
Proven experience as a Business Analyst in a technical environment, preferably within financial services.
Strong understanding of process automation, AI technologies, and workflow management.
Hands-on experience applying Generative AI in business or technical analysis contexts.
Proven success in Agile product delivery, stakeholder engagement, and user-centric solution design.
Experience working with complex enterprise systems and integrations.
Required Skills:
Strong analytical and problem-solving skills
Excellent communication and interpersonal abilities
Ability to collaborate effectively with diverse technical and business teams
High attention to detail and commitment to accuracy
Education: Bachelor’s degree in Technology, Finance, or a related field
To apply for this job email your details to suneetha@spruceinfotech.com