Oracle HRIS Associate

Job DescriptionLocation: 100% Remote

 

This position may be offered to a candidate authorized to work in the US for his/her/their stated employer, without any restrictions which would prevent the candidate from working on the proposed assignment for the duration of the assignment period.

 

Duration: Contract, Contract to Hire – 3-4 months with potential to extend and/or convert to FT

 

 

Amount Needed: 2 – Two

 

Overview:

·      The HRIS Associate, People & Culture provides day to day administrative and operational support for the U.S. firm’s Oracle Cloud Human Capital Management (HCM) platform, specific to Performance Management.

·      This role focuses on responding to user inquiries, managing support requests, maintaining system documentation, and supporting recurring HRIS operations, and ensuring HR technology processes run smoothly and consistently.

·      The role partners closely with HR stakeholders, HRIS team members, and employees to ensure reliable service delivery, clear communication, and effective use of HR systems.

·      This position is well suited for someone who is detail oriented, service focused, and comfortable supporting HR technology in a fast-paced environment with changing priorities.

 

Responsibilities:

Administrative & End User Support

·      Serve as a first point of contact for HRIS support, responding to and triaging incoming tickets and requests through the HR Helpdesk.

·      Provide day to day administrative support for Oracle HCM modules, including performance, reporting, and managing HR Helpdesk tickets.

·      Track, prioritize, document, and escalate issues as appropriate to ensure timely resolution and clear communication with stakeholders.

·      Support internal clients by answering functional questions, troubleshooting basic system issues, and guiding users to appropriate resources.

·      Coordinate with HRIS team members to support issue resolution and ongoing system operations.

 

Documentation & Knowledge Management

·      Create, update, and maintain HRIS documentation, including job aids, process guides, FAQs, and end user instructions.

·      Assist with documenting business processes, minor system configurations, and operational procedures with a strong attention to detail.

·      Contribute to knowledge management repositories to support consistent service delivery and reduce repeat inquiries.

 

HRIS Operations & System Administration

·      Perform recurring operational and maintenance activities within Oracle Cloud HCM.

·      Maintain system data and content to ensure accuracy, consistency, and data integrity.

·      Assist with auditing system settings, user roles, and access to support data governance and compliance requirements.

·      Support testing and validation activities related to system updates, enhancements, or fixes.

·      Identify opportunities to improve administrative workflows and increase efficiency in support processes.

 

Reporting & Data Support

·      Provide administrative assistance for standard and ad hoc HR reports using OTBI and BI Publisher.

·      Help monitor existing reports and integrations, escalating issues when data discrepancies or failures are identified.

·      Partner with reporting and analytics teams to support data accuracy, timeliness, and usability.

·      Follow defined security and privacy standards when handling people data.

·      Collaboration & Continuous Improvement

·      Work with HR stakeholders and HRIS team members to support adoption and effective use of HR systems.

·      Contribute to issue tracking and collaboration tools such as MS Teams, Smartsheet, and SharePoint.

·      Demonstrate flexibility and a willingness to support project based or ad-hoc administrative needs as assigned.

 

Qualifications:

·      Bachelor’s degree preferred

·      2+ years of experience supporting or administering HRIS or HCM systems; Oracle HCM experience preferred.

·      Experience working in an administrative, operational, or support oriented role within HR, HRIS, or a professional services environment is a plus.

·      Strong proficiency in Microsoft Office, particularly Excel; comfort with web-based systems.

·      Familiarity with HR reporting tools such as OTBI and BI Publisher preferred.

·      Strong organizational skills with the ability to manage multiple requests, prioritize work, and meet deadlines.

 

Interview Process:

·      30 minute technical interview with Manager

·      30 minute behavioral interview with Team Lead