Job title: Network Infrastructure Manager
Location: Santa Ana, CA
Mode: Contract to Hire
Looking for GC/ USC or TN Visa
6 months contract to Full time hire
JD:
The Manager of IT Network Operations will be responsible for the day-to-day operations, maintenance, and strategic growth of our extensive network infrastructure spanning over 400 retail and distribution locations across the US and Canada. This role will lead a team of network professionals, manage relationships with telecommunications providers and third-party vendors, and play a key role in supporting new location rollouts, moves, expansions, and acquisitions. The ideal candidate will possess strong leadership skills, a deep understanding of network technologies, and a proven track record of successful network operations in a large-scale, geographically dispersed environment.
Key Responsibilities:
Network Operations Management:
Oversee the 24/7/365 operational health and performance of the company's network infrastructure, including SD-WAN, LAN, Wireless and VPN.
Lead, mentor, and develop a team of network engineers and technicians, fostering a culture of continuous improvement and operational excellence.
Establish and enforce network operations policies, procedures, and best practices.
Monitor network performance, identify issues, and implement proactive solutions to ensure maximum uptime and reliability.
Manage incident response, troubleshooting, and resolution for all network-related issues.
Develop and maintain comprehensive network documentation, including diagrams, configurations, and procedures.
Network Growth and Expansion
Lead the network planning, design, and implementation for new retail stores, distribution centers, office expansions, and acquisitions.
Collaborate with internal teams (e.g., Real Estate, Construction, IT Project Management) to ensure timely and successful network deployments.
Manage and coordinate all network-related aspects of location moves, closures, and renovations.
Evaluate and recommend new network technologies and solutions to meet evolving business needs.
Vendor and Partner Management
Manage relationships with telecommunications providers (e.g., ISPs, MPLS providers) to ensure service level agreements (SLAs) are met and optimized.
Oversee third-party vendors for network installation, maintenance, and support services.
Negotiate contracts and ensure cost-effective solutions while maintaining high-quality service.
Security and Compliance
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