Job Title: IVR Automation Tester (Cyara)
Location: Remote
Max Rate – $55/hr on C2C
Job Description:
• Expert knowledge of IVR automation software Cyara
• Expert interpreting IVR VUIs (Call Flows)
• Must have worked with NLU based IVR application
• Work experience with Genesys CX Cloud with familiarity of the Genesys Architect tool is preferred
• AGILE, JIRA, and Confluence experience required
• Creating and/or auditing test scripts based on technical documentation, User Interface Design (UID), and user story acceptance criteria
• Providing testing estimation in the form of story points for assigned product/features
• Creating test plans for functional and user acceptance testing
• Executing test cases with integration test data to validate feature functionality
• Documenting the testing results and preparing execution documentation for sign-off
• Ensuring all requirements are tested by preparing test scenario traceability matrix
• Analyzing failed test cases to identify failure points or external causes (e.g. bad test data, missed requirements, UID inaccuracies, code)
• Collaborating with product owners and technical team to document associated defects
• Validating fixes for defects through additional testing
• Performing regression testing to ensure product integrity after modifications, enhancements, and/or defect fixes are made to existing functionality
• Knowledge of industry standards, quality control techniques and procedures.
• Excellent data analysis skills with strong problem-solving ability
• Knowledge of quality assurance and production technologies.
• Excellent communication skills both written and verbal.
• Other Contact Center Technologies knowledge (Routing, Agent Desktop, Case Management tools such as Salesforce/PEGA) is preferred
• Nuance ‘MIX’ and/or Genesys ‘Pure Cloud’ knowledge preferred
• Natural Language and Voice Biometrics knowledge preferred
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