It's a backfill position — Salesforce BSA/Consultant — Remote !!
Role: Salesforce BSA/Consultant
Location: Remote
Duration: 12 Months
Location: Remote
Duration: 12 Months
Max Pay Rate: $55/Hr on C2C
Required Certifications:
• Salesforce Certified Business Analyst.
• Salesforce Administrator Certification.
• Additional Salesforce certifications are a plus.
• Salesforce Certified Business Analyst.
• Salesforce Administrator Certification.
• Additional Salesforce certifications are a plus.
Job Description:
• A Salesforce Business Analyst/Salesforce Consultant bridges the gap between business needs and technical solutions within the Salesforce platform.
• They gather and document requirements, analyze business processes, and work closely with stakeholders to design scalable Salesforce solutions.
• Their role involves translating business goals into functional specifications and collaborating with developers to ensure successful system implementation.
• They also test new features, provide training, and continuously optimize Salesforce to align with evolving business strategies.
• At least 3 years of prior experience in Service Cloud is mandatory.
• A Salesforce Business Analyst/Salesforce Consultant bridges the gap between business needs and technical solutions within the Salesforce platform.
• They gather and document requirements, analyze business processes, and work closely with stakeholders to design scalable Salesforce solutions.
• Their role involves translating business goals into functional specifications and collaborating with developers to ensure successful system implementation.
• They also test new features, provide training, and continuously optimize Salesforce to align with evolving business strategies.
• At least 3 years of prior experience in Service Cloud is mandatory.
Responsibilities:
• Gather and document business requirements through stakeholder meetings and workshops.
• Analyze current processes and identify opportunities for Salesforce-driven improvements.
• Translate business needs into clear functional specifications and user stories.
• Collaborate with Salesforce admins, developers, and architects to design scalable solutions.
• Create, present, and maintain documentation; secure stakeholder feedback and formal sign-off.
• Support system testing by preparing test cases and coordinating user acceptance testing (UAT).
• Deliver user training and develop materials to drive Salesforce adoption.
• Act as a liaison between business users and technical teams to ensure solution alignment.
• Monitor system performance and recommend enhancements for continuous improvement.
• Stay current on Salesforce updates, features, and best practices to advise business strategies.
• Gather and document business requirements through stakeholder meetings and workshops.
• Analyze current processes and identify opportunities for Salesforce-driven improvements.
• Translate business needs into clear functional specifications and user stories.
• Collaborate with Salesforce admins, developers, and architects to design scalable solutions.
• Create, present, and maintain documentation; secure stakeholder feedback and formal sign-off.
• Support system testing by preparing test cases and coordinating user acceptance testing (UAT).
• Deliver user training and develop materials to drive Salesforce adoption.
• Act as a liaison between business users and technical teams to ensure solution alignment.
• Monitor system performance and recommend enhancements for continuous improvement.
• Stay current on Salesforce updates, features, and best practices to advise business strategies.
Key Role Requirement:
• Bachelor’s degree in business, Information Systems, Computer Science, or related field.
• 7+ years of experience as a Business Analyst, preferably 4+ years in Salesforce ecosystems.
• Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, etc.).
• Proven ability to gather, analyze, and document business and technical requirements.
• Experience creating process maps, user stories, functional specs, and system documentation.
• Excellent communication and presentation skills for engaging stakeholders and securing stakeholders’ acceptance and approvals.
• Familiarity with Agile, Scrum, or other iterative project management methodologies.
• Ability to support testing processes, including test case development and UAT coordination.
• Strong problem-solving skills and ability to recommend best practices and scalable solutions.
• Bachelor’s degree in business, Information Systems, Computer Science, or related field.
• 7+ years of experience as a Business Analyst, preferably 4+ years in Salesforce ecosystems.
• Strong understanding of Salesforce products (Sales Cloud, Service Cloud, Experience Cloud, etc.).
• Proven ability to gather, analyze, and document business and technical requirements.
• Experience creating process maps, user stories, functional specs, and system documentation.
• Excellent communication and presentation skills for engaging stakeholders and securing stakeholders’ acceptance and approvals.
• Familiarity with Agile, Scrum, or other iterative project management methodologies.
• Ability to support testing processes, including test case development and UAT coordination.
• Strong problem-solving skills and ability to recommend best practices and scalable solutions.
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