Hi, Hope you are doing well. Job Description Role- Infrastructure Support Professional (Meraki) LOCATION: 100% Remote DURATION: 6+ months -renewable Visa- No H1B, OPT, and, CPT. This is supporting our client locations with Meraki –MUST HAVE SOLID MERAKI EXPERIENCE! TOP Skills needed: Cisco Meraki Good customer service skills Firewalls, routing, switching, DHCP Cisco Certifications are a huge plus Infrastructure Support We are looking for a passionately caring, gritty, customer-oriented problem solver to support our retail locations. This team focuses on handling the Cisco Meraki infrastructure support cases at existing locations and will provide additional support for infrastructure upgrades at new locations. This customer-facing role exposes you to a variety of complex problems requiring detailed investigation and problem solving involved in the Cisco Meraki Dashboard as well as our in-house applications. It will also require you to work with many members within the I&O Team to assist in resolving infrastructure issues. Responsibilities • Outstanding written and verbal communication skills and comprehension in both technical and nontechnical concepts with the ability to clearly and concisely articulate matters to customer, team members, and leadership. • Own each customer case from initial creation to resolution. • Collaborate with the I&O Team to address any case escaping your area of expertise. • Work with the team to improve processes. • Use acquired knowledge to suggest, edit, and write in-depth Knowledge Base articles. • Stay up to date on Cisco and Meraki features and other infrastructure technology by attending lunch and learns, participating in engineering and product team communication, and keeping up with enterprise and cloud networking trends. • Takes pride in doing excellent work and can both teach and learn from those around them. • Excellent time management, follow-through, and attention to detail. • Technically savvy and able to quickly pick up on new products and internal tools. Qualifications • Ability to multitask, work under pressure within a team environment. • 3 to 5 years’ experience in direct support and troubleshooting of a Cisco Meraki infrastructure. Including experience with network technologies including firewalls, content filters, routing/switching, VLANs, VPNs, and 802.11a/b/g/n/ac wireless. • Detailed and thorough comprehension of networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc. • Experience supporting or testing LANs, VLANs, 802.11 wireless networks, VPNs, NAT devices, & DHCP servers. • Working towards or have a bachelor’s degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related field. • Networking certifications a plus: CCNA, CCNP, CWNA, etc. Thanks & regards Saif Technical Recruiter 571-568-4156 Email: saif@largeton.com Hangout:saif211995@gmail.com LARGETON INC. 13800 Coppermine Rd, Herndon, VA 20171 Disclaimer: If you are not interested in receiving our e-mails. Then please reply with a “REMOVE” in the subject line. | 
