Hope you all are doing good.
Work Location: Remote
Duration: Long Term Contract
• Servicenow Solutioning – 8 – 10 years
• Platform Architecture – 8 – 10 years
• Design scalable and high-performing ServiceNow solutions across ITSM, ITOM, CSM, HRSD, or other modules as per client needs.
• Provide expert guidance on ServiceNow best practices, out-of-the-box capabilities, and customizations.
• Own the technical architecture and oversee the full solution lifecycle from concept through deployment.
• Create architecture blueprints, technical diagrams, integration strategies, and governance frameworks.
• Provide direction to development teams, ensuring adherence to architectural and coding standards.
• Ensure compliance with security, performance, and scalability standards.
• Prepare and maintain BRDs (Business Requirement Documents), FRDs (Functional Requirement Documents), and user stories.
• Conduct workshops, discovery sessions, and gap analysis exercises to assess current state vs. desired state.
• Translate business requirements into technical specifications and ensure clear communication with the development team.
• Act as a liaison between the business and technical teams to ensure a shared understanding and successful delivery. Delivery Oversight & Governance:
• Review and validate the quality and alignment of delivered solutions.
• Conduct design reviews and approve technical deliverables.
• Provide technical leadership during planning, sprint grooming, and retrospectives.
• Assist with UAT planning and post-deployment support. Documentation & Communication:
• Maintain system architecture documentation and version-controlled repositories.
• Create solution presentation decks for internal and client stakeholders.
• Deliver executive-level reporting on architecture roadmap and project milestones.
• Strong exposure to multiple ServiceNow modules such as ITSM, ITOM, CSM, HRSD, IRM, or custom app development.
• Hands-on experience with ServiceNow scripting (JavaScript, Glide API), Flow Designer, and IntegrationHub.
• Proficiency in ServiceNow configuration, workflows, UI policies, data policies, business rules, client scripts.
• Experience in gathering and documenting business requirements (BRD, FRD, user stories).
• Strong stakeholder engagement and client-facing communication skills.
• Ability to lead workshops and translate functional needs into technical solutions.
• Experience in Agile/Scrum methodologies and working within a cross-functional team.
• Experience with ServiceNow integrations using REST, SOAP, MID Servers, and third-party tools.
• Experience with CMDB and data modeling is a plus.
• Familiarity with ITIL v3/v4 framework.
• Excellent problem-solving skills and ability to work independently.
• Strong analytical and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, self-driven, and client-focused.
Thanks & Regards,
Rahul Kumar
Technical Recruiter
METASIS Information Systems
(a E-verify Company)
Fax : 214-291 2507
Email: rahul.k@metasisinfo.com
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